There comes a time when it’s too late to tell people how you feel.
There will come a day when the person you mean to talk to won’t be there. Don’t wait for that day.
“There’s always tomorrow” isn’t always true.
Overworked and Underappreciated
I once worked for a company that was so confused that, not only did I not meet my last immediate supervisor for 6 months, but he didn’t know what I did or who I supported. He was my supervisor on paper for payroll and organizational purposes only.
Does your boss know what you do?
More recently, I was called into my current boss’s office to get scolded for low productivity since I don’t produce as much as the other programmers.
That’s not my favorite thing to do in the afternoon. I’d rather spend the afternoon playing Angry Birds improving our software.
In response, I spent the week logging my time. Before I left on Friday, I sent my boss an email that started out with:
When we spoke on Monday, you compared my productivity unfavorably to the other developers. I don’t think that’s a fair comparison as I do more categories of tasks than the others. I don’t think you realize how many additional responsibilities I’ve taken on over the years.
I continued from there with a summary of each day’s work last week. The short version is that, while being productive, I spend less than half of my time on my primary job function because I’ve slowly taken on a managerial role.
I’m on vacation this week, so it will be a few days before I find out if my email will make a difference.
Now, this scolding was my fault. I know I spend my day doing much more than just writing code. I’ve told my boss that before, but I’ve never made sure he understands the scale of the extra work, and I’ve never proven it with a detailed log.
This was poor personal marketing.
In the future, I have to make sure that I keep him in the loop with a summary of the extra work I do, like the training, product demos, sales calls, and estimates I’m involved in.
We’ll see how well that works.
How would you handle a situation like this? Daily emails? Whining? Kicking a garbage can across the room?
Twitter Weekly Updates for 2010-05-08
- The Festival of Frugality #278 The Pure Peer Pressure Edition is up. All of your friends are reading it. http://bit.ly/aqkn4K #
- RT @princewally: Happy StarWars Day!: princewally's world http://goo.gl/fb/rLWAA #
- Money Hacks Carnival #114 – Hollywood Edition http://bit.ly/dxU86w (via @nerdwallet) #
- I am the #1 google hit for "charisma weee". Awesome. #
Twitter Weekly Updates for 2010-05-29
- RT @ramseyshow: RT @E_C_S_T_E_R_I_: "Stupid has a gravitational pull." -D Ramsey as heard n NPR. I know many who have not escaped its orbit. #
- @BudgetsAreSexy KISS is playing the MINUTE state fair in August. in reply to BudgetsAreSexy #
- 3 year old is "reading" to her sister: Goldilocks, complete with the voices I use. #
- RT @marcandangel: 40 Useful Sites To Learn New Skills http://bit.ly/b1tseW #
- Babies bounce! https://liverealnow.net/hKmc #
- While trying to pay for dinner recently, I was asked if other businesses accepted my $2 bills. #
- Lol RT @zappos: Art. on front page of USA Today is titled "Twitter Power". I diligently read the first 140 characters. http://bit.ly/9csCIG #
- Sweet! I am the number 1 hit on Ask.com for "I hate birthday parties" #
- RT @FinEngr: Money Hackers Carnival #117 Wedding & Marriage Edition http://bit.ly/cTO4FU #
- Nobody, but nobody walks sexy wearing flipflops. #
- @MonroeOnABudget Sandals are ok. Flipflops ruin a good sway. 🙂 in reply to MonroeOnABudget #
- RT @untemplater: RT @zappos: "Do one thing every day that scares you." -Eleanor Roosevelt #
Link Roundup
In an effort to make sure that both of my readers can’t possibly miss the things I think are important, I’m going to start doing a weekly roundup of the best of the internet. Judged solely, and arbitrarily, by me.
On topic:
These, naturally, are the posts that fit the theme of this site.
How To Check Your Federal IRS Tax Refund Status. When I checked a couple of days ago, they were about 2 weeks out.
TurboTax has screwed up the property tax refund form for Minnesota. Thankfully, I haven’t filed this, yet, but I did verify the problem.
Where do you want to be in 5 years? Start taking those steps, now, or you will never get there. Find something, no matter how small, and do it.
Deficit Neutrality doesn’t count, if a massive initial purchase is offset by future intentions to cut spending.
Off topic:
This is just some of the random crap I think is worth sharing.
If you’re going to argue on the internet, make sure you have your sources right. Primary sources are better than secondary.
Bring back dueling to ensure good manners.
Here’s a guide to saving water-damaged books.
I am a shameless geek and reformed DnD player, so this room was exciting to see.
How to Complain – The Squeaky Wheel Gets the Grease
- Image via Wikipedia
Have you ever been screwed by a company? Have they sent you the wrong item, or an empty box, or left your order backordered for so long that you can’t even dispute it with your credit card company any more?
What can you do?
I know you’ve heard the phrase, “The squeaky wheel gets the grease.” That means, he whines loudest, gets the most. The thing is, you have to whine effectively, or you’ll just get round-filed.
Targeting Subsystems On
Who you complain to matters more than what you complain about. The clerk at your local big-box retailer isn’t going to refund your online purchase. You need to complain to someone who can make a decision to help you. First, find the customer service email address. Next, if you are complaining about a recurring service, find the retention department’s email address. Finally, find the email address for absolutely everybody Vice-President or above for that company, including the board of directors. Go to their website, find the email for some PR drone and figure out the format. First.Last@Company.com or FirstInitial.LastName@Company.com or whatever. Look up the company in Google Finance and translate everyone’s name into the email format. You might not have the perfect list, but it should be close.
Target Locked On
Now that you know who you are about to blast, what are you going to say? A few things to include are:
- Your contact information. If they can’t get back to you, they can’t make it up to you.
- Details of the problem. Include the date of purchase, date of delivery, and a detailed description of what actually went wrong.
- Scanned copies of receipts.
- Any names of anybody you’ve had to deal with, either in the original transaction or when the problem occurred, if you have the names.
Engage!
What to say, what to say?
- Don’t be abusive. It’s okay to be angry, and it’s okay to let them know your are angry, but swearing or threatening their lives will–at best–only get you ignored. Worst case, threats are illegal and they can pass your email along to the police.
- Stay brief. It doesn’t matter that your daddy took you to Starbucks to use their free wi-fi when you were just three years old. Don’t talk about that time the aliens abducted you or how sad you are that they never call like they promised they would. Keep to the point. “This is who I am. This is what happened. This is what I want you to do about it.”
Send that sucker out. If you feeling particularly perturbed, send a CC to your state’s Attorney General and any possibly related regulatory agencies. I tend to save this step for round 2.
