- @ScottATaylor Thanks for following me. in reply to ScottATaylor #
- RT @ChristianPF: 5 Tips For Dealing With Your Medical Debt http://su.pr/2cxS1e #
- Dining Out vs Cooking In: http://su.pr/3JsGoG #
- RT: @BudgetsAreSexy: Be Proud of Your Emergency Fund! http://tinyurl.com/yhjo88l ($1,000 is better than $0.00) #
- [Read more…] about Twitter Weekly Updates for 2009-12-12
How to Complain – The Squeaky Wheel Gets the Grease
- Image via Wikipedia
Have you ever been screwed by a company? Have they sent you the wrong item, or an empty box, or left your order backordered for so long that you can’t even dispute it with your credit card company any more?
What can you do?
I know you’ve heard the phrase, “The squeaky wheel gets the grease.” That means, he whines loudest, gets the most. The thing is, you have to whine effectively, or you’ll just get round-filed.
Targeting Subsystems On
Who you complain to matters more than what you complain about. The clerk at your local big-box retailer isn’t going to refund your online purchase. You need to complain to someone who can make a decision to help you. First, find the customer service email address. Next, if you are complaining about a recurring service, find the retention department’s email address. Finally, find the email address for absolutely everybody Vice-President or above for that company, including the board of directors. Go to their website, find the email for some PR drone and figure out the format. First.Last@Company.com or FirstInitial.LastName@Company.com or whatever. Look up the company in Google Finance and translate everyone’s name into the email format. You might not have the perfect list, but it should be close.
Target Locked On
Now that you know who you are about to blast, what are you going to say? A few things to include are:
- Your contact information. If they can’t get back to you, they can’t make it up to you.
- Details of the problem. Include the date of purchase, date of delivery, and a detailed description of what actually went wrong.
- Scanned copies of receipts.
- Any names of anybody you’ve had to deal with, either in the original transaction or when the problem occurred, if you have the names.
Engage!
What to say, what to say?
- Don’t be abusive. It’s okay to be angry, and it’s okay to let them know your are angry, but swearing or threatening their lives will–at best–only get you ignored. Worst case, threats are illegal and they can pass your email along to the police.
- Stay brief. It doesn’t matter that your daddy took you to Starbucks to use their free wi-fi when you were just three years old. Don’t talk about that time the aliens abducted you or how sad you are that they never call like they promised they would. Keep to the point. “This is who I am. This is what happened. This is what I want you to do about it.”
Send that sucker out. If you feeling particularly perturbed, send a CC to your state’s Attorney General and any possibly related regulatory agencies. I tend to save this step for round 2.
Invisible Cushion
Earlier this year, we experimented with abandoning the strict budget in favor of automating as much as possible on our credit card, and keeping our discretionary spending under control, but on the same card.
We failed. It was 2 parts lack of communication, 3 parts lack of discipline, and 1 part “we’re dumb”. Transitioning back to cash hasn’t been that smooth. The problem is that we went over budget for a couple of months and our renewed budget had to shrink to cover the credit card.
To recap: Coming off a few months going over budget, we had to tighten our belts even more than we had before…after breaking our good habits.
It didn’t work out well.
If one of us forgot to grab cash, we’d just charge whatever we were buying, which gave the month’s budget a spanking, every time.
Last month, I added a new category to our budget. It’s just a cushion. I’ve got $200 whose sole purpose is to make sure we don’t go over budget.
But there’s a secret.
The cushion is a secret.
I’m not a fan of hiding money from my wife, but I’m hiding this. Generally, I think that money and relationships and secrets don’t mix.
However…
She’s told me that, when she knows there’s extra money, she has an urge to spend it. If I told her there was an extra $200, she would spend it. If I tell her that we have $40o to cover our discretionary spending, and she goes over by $50, we’re still $150 to the good, which leaves me room to have lapses in discipline or memory, too.
Then, at the end of the month, any of the invisible cushion that is left over can get applied to our debt payments.
This system should let us keep rolling, with less stress and fewer arguments, while still helping us get rid of our remaining debts. The biggest flaw is the secret. I’m bad at keeping secrets from my wife, especially about things that affect both of us, but if i let it slip, the invisible cushion will go away.
What do you think? Am I a jerk for hiding part of our budget? Do you hide anything about your finances?
What D&D Taught Me About Finance
I admit it: I’m a geek. I’m not a hobby geek who only geeks on the weekends. I’m a full-fledged, licensed and certified geek. I am a geek about so many wondrous things that it’s hard to list them all. My wife knows, my kids know. It’s not much of a secret. One of my many geek qualifications is my sordid history of gaming. Role-playing, tabletop only. If that’s gibberish, it’s okay. Nobody needs to understand my geekitude but me.
I started playing Dungeons and Dragons more than 15 years ago. There were no live chickens or human sacrifice. Just a small group of geeks, proto-geeks, pseudo-geeks, and the occasional nerd playing DnD in a poorly lit room for several hours. We laughed, we cried, we fought evil, saved the world, and raised the stock price of an assortment of caffeinated beverage companies.
As the man said, I told you that, so I could tell you this:
DnD taught me many things. It taught me THAC0 calculation, dice-identification, and the fact that no woman, anywhere, considers tabletop roleplaying to be an alpha-male trait. “I’m a level 73 kinder warrior-mage-thief” is not a pickup line anywhere in the world, even Gen-Con. Remember that. Also remember, the singular of dice is die. If your are talking about one, it’s a die. Get it wrong and I will throw a bag full of dice at you and make you dig out the purple, sparkles-like-a-vampire, 27-sided die from among the hundreds of other dice.
DnD also taught me some surprising things about the world of personal finance, which is not a part of a planar campaign.
All the best toys cost too much. At the current exchange rate of 10 silver pieces(sp) to 1 gold piece(gp), potions of extra healing will drive you into debtor’s prison. Just as a sword of extra-slaying +10 will cost you everything you earned raiding that castle for the last 6 Wednesday evenings, so will a big screen TV set you back a full month’s salary. Don’t risk your life or sell your life’s energy for something fleeting, just because it’s “the best” or the newest gadget, geegaw, or artifact.
Never sell your soul for a castle or a horse. When the Baatezu come to offer you a “no money down, 0% for a year, all-expenses-paid, surrender-your-first-born” deal for a castle or the prettiest horse in the park, take a cue from the former First Lady. Just say no. Spending money today that you have to pay for tomorrow is almost always a bad idea. Don’t spend your soul, spend your savings. Don’t buy something until you can afford it. A Lexus or an Arabian, a mansion or a rambler. Are any of them worth auctioning your future?
Your armor isn’t stronger just because it’s shiny. A suit of Full-Plate of Protection-From-the-Charms-of-Bar-Wenches +5 may look pretty, but it’s not going to help against the orcs, kobolds, or trolls unless, of course, they are wearing skirts and sitting on a bar-stool above a sawdust-covered floor. Does the shiny new iPod really provide a benefit, or is it just a shiny gadget to woo the ladies?
A good sword is necessary to keep your stuff. This is a not a call to self-defense, or mugger, err, orc-slaying–though why that’s ever viewed as a negative is beyond me. You need to be aggressive in defending your loot. Call your credit card companies and demand they turn over the booty, err, lower your rates. Tell your friends to step away from the Diamond Ray of Disappearance, err, expensive outings or you will chop off their heads, err…no wait, that one can stay. I think my friends may be scared of me.
[ad name=”inlineleft”]The promised reward for completing an adventure isn’t the only way to make money. Sure, the local duke(your boss), may be willing to pay you a chest of gems(your salary) for defending the town from the ravages of the Tarrasque(your job), but that isn’t the only way to make money. You could do your job, collect your pay, and go home at night, but why? Don’t forget to pick up the loot along the way. If you spot the shiny penny, grab it, whether it’s abandoned gold, a new idea for a niche-blog, or a chance to turn your leisure hobbies into money. There are thousands of ways to make money outside of your day job. Every one will help your bottom line.
It takes cunning to slay the dragon. When tackling your debt(dragon), wading in swinging your sword may be emotionally satisfying, in the short term, but long term, it’s just a painful method of reminding yourself that you are crunchy and taste good with ketchup. Make plans. Have a strategy. Come out a winner. Then, sit down for beer and dragon steak. Goal-less, plan-less attacks fail in the long-term.
Update: This post has been included in the Carnival of Personal Finance.
Reason #45,682 Why It’s Good To Have An Emergency Fund
My mother-in-law died two weeks ago.
It’s sad, but I’m not going to get into the emotional devastation that comes with the death of a loved one here. At least, not today.
Today, I’m going to talk about the money, but not the funeral expenses.
I’m talking about the expense of taking over her stuff. When she died, she was living in her own home, paying her own bills.
Now, we have a small stack of expenses we weren’t planning for.
She had 2 cars. She actively drove one, and kept storage insurance on one that was parked in the driveway. Combined with the homeowner’s insurance, that’s $110/month.
One of the cars has a loan. The car is worth $4000 more than the loan, so it’s not worth letting the bank repossess it. That’s another $200/month.
The gas and electric add $50 to the monthly tab.
Setting aside money for the property tax adds nearly another $200 per month and the first half is due next week.
I rounded the numbers off here, but that’s $562.58 that’s outside of our regular budget and doesn’t address some bills that we paid off instead of arguing with bill collectors while we straighten out the estate.
This is the kind of scenario that makes me happy to have an emergency fund. We are able to pay the property taxes and keep the lights on because of it. A few years ago? The car would have been gone and the house dark within a month.
Now? The emergency fund covers the immediate expenses and we have some breathing room to adjust our budget. For example, the money we were setting aside for our next car is now being earmarked for paying off our surprise car loan.
A Look Back
I’m on vacation this week and thought it would be nice to post a look back at some of my early posts. These posts are some of my favorites, but were written when there were only 3 or 4 of you paying attention.
Since I know you don’t want to miss anything, here are 5 of my favorite early posts, in no particular order:
1. Cthulhu’s Guide to Finance. I’m more than a bit of a horror geek. Books, movies, or games; all keep me entertained. Over the weekend, I taught my Mom how to play Zombie Fluxx and Gloom. When Cthulhu approached me about writing a guest post, I couldn’t refuse.
2. Birthday Parties Are Evil. It’s hard to remember to be cheap when your little girl is asking for a bowling party. It can run $200 to get a dozen kids an hour of bowling and a bit of pizza.
3. No Brakes. This is a post about why I had a hard time coming to grips with financial responsibility.
4. 4 Ways to Flog the Inner Impulse Shopper. Who can’t love a BDSM-themed personal finance post? Every blog needs a dominatrix mascot, right?
5. Fighting Evil by Phone. In which I share the method of convincing Big Nasty Telephone Company and their Contracted, Soulless Long Distance Provider to leave me the heck alone and stop demanding $800 they refused to admit was their mistake.
