- The Festival of Frugality #278 The Pure Peer Pressure Edition is up. All of your friends are reading it. http://bit.ly/aqkn4K #
- RT @princewally: Happy StarWars Day!: princewally's world http://goo.gl/fb/rLWAA #
- Money Hacks Carnival #114 – Hollywood Edition http://bit.ly/dxU86w (via @nerdwallet) #
- I am the #1 google hit for "charisma weee". Awesome. #
Twitter Weekly Updates for 2010-05-29
- RT @ramseyshow: RT @E_C_S_T_E_R_I_: "Stupid has a gravitational pull." -D Ramsey as heard n NPR. I know many who have not escaped its orbit. #
- @BudgetsAreSexy KISS is playing the MINUTE state fair in August. in reply to BudgetsAreSexy #
- 3 year old is "reading" to her sister: Goldilocks, complete with the voices I use. #
- RT @marcandangel: 40 Useful Sites To Learn New Skills http://bit.ly/b1tseW #
- Babies bounce! https://liverealnow.net/hKmc #
- While trying to pay for dinner recently, I was asked if other businesses accepted my $2 bills. #
- Lol RT @zappos: Art. on front page of USA Today is titled "Twitter Power". I diligently read the first 140 characters. http://bit.ly/9csCIG #
- Sweet! I am the number 1 hit on Ask.com for "I hate birthday parties" #
- RT @FinEngr: Money Hackers Carnival #117 Wedding & Marriage Edition http://bit.ly/cTO4FU #
- Nobody, but nobody walks sexy wearing flipflops. #
- @MonroeOnABudget Sandals are ok. Flipflops ruin a good sway. 🙂 in reply to MonroeOnABudget #
- RT @untemplater: RT @zappos: "Do one thing every day that scares you." -Eleanor Roosevelt #
How to Complain – The Squeaky Wheel Gets the Grease
- Image via Wikipedia
Have you ever been screwed by a company? Have they sent you the wrong item, or an empty box, or left your order backordered for so long that you can’t even dispute it with your credit card company any more?
What can you do?
I know you’ve heard the phrase, “The squeaky wheel gets the grease.” That means, he whines loudest, gets the most. The thing is, you have to whine effectively, or you’ll just get round-filed.
Targeting Subsystems On
Who you complain to matters more than what you complain about. The clerk at your local big-box retailer isn’t going to refund your online purchase. You need to complain to someone who can make a decision to help you. First, find the customer service email address. Next, if you are complaining about a recurring service, find the retention department’s email address. Finally, find the email address for absolutely everybody Vice-President or above for that company, including the board of directors. Go to their website, find the email for some PR drone and figure out the format. First.Last@Company.com or FirstInitial.LastName@Company.com or whatever. Look up the company in Google Finance and translate everyone’s name into the email format. You might not have the perfect list, but it should be close.
Target Locked On
Now that you know who you are about to blast, what are you going to say? A few things to include are:
- Your contact information. If they can’t get back to you, they can’t make it up to you.
- Details of the problem. Include the date of purchase, date of delivery, and a detailed description of what actually went wrong.
- Scanned copies of receipts.
- Any names of anybody you’ve had to deal with, either in the original transaction or when the problem occurred, if you have the names.
Engage!
What to say, what to say?
- Don’t be abusive. It’s okay to be angry, and it’s okay to let them know your are angry, but swearing or threatening their lives will–at best–only get you ignored. Worst case, threats are illegal and they can pass your email along to the police.
- Stay brief. It doesn’t matter that your daddy took you to Starbucks to use their free wi-fi when you were just three years old. Don’t talk about that time the aliens abducted you or how sad you are that they never call like they promised they would. Keep to the point. “This is who I am. This is what happened. This is what I want you to do about it.”
Send that sucker out. If you feeling particularly perturbed, send a CC to your state’s Attorney General and any possibly related regulatory agencies. I tend to save this step for round 2.
Cutting Costs While Cutting Hair
About once per quarter, my wife and I have a…I won’t call it a fight. It’s more like she-comes-home-looking-stunning-while-I-make-disapproving-grunting-sounds-while-giving-the-checkbook-dirty-looks.
I hate salons.
$80 for highlights, $30 for a haircut and $15 for eyebrow “shaping”. It’s an afternoon of chemicals and hot-wax torture, for the low, low price of $125 + tip. Frugal it’s not, but that’s an argument I lost long ago.
This weekend, she tried something new.
Beauty school.
For roughly the cost of materials, she got her eyebrows “shaped” and her hair highlighted and cut by a senior student at the beauty school, under the supervision of a licensed beautician/instructor.
It looks good, and she said she had more fun during her appointment than any other salon trip she’s had. I guess there’s something to be said for interacting with someone who isn’t burned out on interacting with the general public.
What does it cost? What normally runs $125 cost just $35. That’s for a $5 cut, $25 highlighting, and $5 wax. That’s a $90 savings or 72% off. Yay!
Other services they offer include:
- Full color, cut and shampoo for $20.
- A Perm for $25.
- Mani/pedi for $24.
- Full set of acrylic nails for $15.
- Wax for $5. Have I ever mentioned that I am happy to be a guy?
- Seaweed treatment for $10. I don’t even know what this is. A buffet, maybe?
They also have a “Princess” package that we’re going to use for brat #2’s birthday party next month. It’s an up-do, nail polish, make-up, and tiara for $10 per kid. We’ll take the girls out to get made up all pretty-like, then off to the dollar theater, for a $35 party.
The school my wife visited has more than 90 locations in 21 states, but I’d be willing to be every city big enough to support a Wal-Mart also has a beauty school nearby. They don’t tend to advertise their customer services, so you’ll have to call, but for a 70% discount, it worth spending a bit of time on the phone, isn’t it?
I have two questions for you, dear readers:
- Would you consider going to a beautician trainee?
- What the heck is a seaweed treatment?
Comcast: A National Treasure
This week, we upgraded our cable TV package. We were on their most basic 15-channel plan, now we’re on Digital Economy, giving my wife the extra channels she’s been suffering without for the last few years.
Our Tivo died last week. I love my Tivo, and we saw its death coming, so we ordered a replacement. We accidentally ordered the wrong one. We got the one that can’t take a signal straight off of the cable. It needs a cablecard.
Crap.
We could send it back and miss out on the Tivo for another week, or we could upgrade our cable package.
Hmm….
We looked at Comcast’s site to see what was available. Boost Plus–a internet + TV package–was available for $69.99/month for a year. That’s $6 more than we were paying, for about 30 more channels and it came with 2 years of free HBO. Yay!
Call Comcast.
The rep couldn’t find the offer, but there’s another one for $79.99 with no HBO, would we like that?
No, and we need to call the online offer number, since you can’t just transfer me. WTF?
So I ordered from the website directly, because I was getting sick of people already. I love e-commerce, just for that reason.
The last step of the process? A 30 minute online chat with a rep to schedule a tech. Grr.
After “Hello”, the first thing the rep said was, “Based on our conversation, the best thing to suit your needs is…” A freaking upsell to open the conversation. Buddy, you don’t know my needs. You’re here to run a calendar. I hate people.
No, I don’t want Triple Play. Your phone service isn’t cheaper than I’m paying now.
No, I don’t want a zillion channels. I have Netflix and a Roku.
No, I will not pay modem rental. I bought my own for $50 instead of paying you $7/month for it.
No, I don’t want equipment protection. The box will be on my dresser, out of reach. If it breaks on its own, I’ll return it.
Yes, I do want the deal to last the entire year–per the ad–instead of the 6 months you’re trying to change it to.
Great! Now my choices are a) pay $10 to have the new cable box shipped, b) pay $30 for a tech to come over and plug in 2 cables, c) drive to the cable office and pick up the box. I’ll take the 15 minute drive and combine it with lunch with my wife, thanks. I have to go there for the cablecard, anyway, since that’s not something you ship.
Wait a second! Going to the store means we’re going to cancel everything we’ve just done? And the store doesn’t have access to this deal, either? Nevermind, I’ll take the shipping charges.
WTF?
So, it’s off to the store to get my card, but not the box that will ship from that store. After a 30 minute wait, the wonderful(no sarcasm) lady behind the counter was happy to give me a card. Unfortunately, the rep from the previous night had entered the wrong deal, with a note on the account mentioning the correct one. Because that’s how computers and automated billing systems work. His plan left an error on the account that prevented anything new from being added, like my cablecard.
Grr.
Double guh-errr.
Let’s cancel everything from the previous night. There’s a better deal.
We got the same package for $49.99/month for a year, then $69.99/month for another year, with HBO for $5/month. I got to leave with my card and my box. Wee! I love you, lady!
Comcast, seriously, WTF?
Now, if I could just get Tivo to recognize the channel lineup for Digital Economy.
Find the Things That You Love
First, watch this.
https://www.youtube.com/watch?v=H_BtmV4JRSc
“It’s not about what you love, it’s about how you love it. There’s going to be a thing in your life that you love, and I don’t know what that’s going to be…it doesn’t matter what that is. The way you love that–and the way you find other people who love it the way you do–is what makes being a nerd awesome. -Wil Wheaton”
In the video, Wil Wheaton gets asked to send a message about being a nerd to an audience members newborn baby, and he does.
Being a nerd isn’t about pocket protectors, or D&D, or chess club. Being a nerd is about finding something you love and loving it no matter what.
My son is obsessed with League of Legends and Minecrack. I don’t get it.
I don’t have to.
My wife and daughters are all horse, all the time. I don’t get it.
I don’t have to.
Growing up, we got our first computer when I was about 7. Thanks to 3-2-1 Contact magazine, I started programming it shortly thereafter.
A few years later, we got a computer that wasn’t Apples green-on-green monstrosity. My first instructions from my parents were “Don’t break it.”
It took me three days. I was 11.
At 14, I got sent to computer camp. Soon after, I was up all night writing code. I remember getting questioned when my dad got up for work. “Have you been on that thing all night?”
He didn’t get it.
He didn’t have to. It was enough that he didn’t stop me.
My obsession–and my parents’ tolerance for it–eventually led to a career that allows me to support my family.
In high school, I discovered roleplaying games.
NERD!
The friends I made there are my friends now, 15 years later. I rent a room to one of the first people I played D&D with. He introduced me to my wife.
My nerdy obsessions have formed the basis of everything I love today.
When you are raising your kids, or shaking your head at something your husband or wife is doing, just be happy that they have found something to love.
Don’t ever tell them they can’t love the things they love, and don’t ever let anyone tell you that you can’t love the things you love.
