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Priorities

I once saw a sign on the wall in a junkyard that said, “Failure to plan on your part does not constitute an emergency on my part.”

Another good one: “If everything is top priority, nothing is top priority.”

Once a week, I meet with my boss to discuss my progress for the previous week and my priorities for the coming week.   This is supposed to make sure that my productivity stays in line with the company’s goals.

Great.

Once a day, my boss comes into my office to change my top priority based on whichever account manager has most recently asked for a status update for their customer.

Not so great.

At least twice a week, he asks for a status update on my highest priority items.   Each time, he could mean the items we prioritized in the weekly meeting, or the items he chose to escalate later.   Somehow, getting a new task escalated doesn’t deescalate an existing task.

Everything is a top priority.

To compensate, I’ve been working a few 12 hour days each week, and occasionally coming in on the weekends.

I’m dedicated and still behind.

Prioritizing is treated as an art, or in the case I just mentioned, a juggling act.  It should be considered a science.  It’s usually pretty simple.

  • Is the problem costing you money? +1
  • Is the problem costing your customer money? +2
  • Is the problem going to hurt your reputation? +1
  • Is there a deadline? +1
  • Is it soon? +2
  • Is it urgent? +1
  • Is it important? +2
  • Are there absolutely no real consequences for anyone if it doesn’t get completed? -500

That’s it.    Too many times, we get hung up on urgent-but-not-important items and neglect the important things.

The hard part comes when it’s someone else setting your priorities, particularly when that person doesn’t rate things on urgency, importance, and cost but rather “Who has bitched the loudest recently?”

Can I tell my boss that I’m not going to do things the way he told me too?  No.  A former coworker very recently found out what happens when you do this.

Can I remind him that I’m busting my butt as hard as I can?  Yes, but it will just earn me a request to come in on the weekend, too.

Can I ignore the official priorities part of the time, and work on what I feel is most important to keeping our customers happy?  Yes, but it’s easy to go too far.  “Boss, I ignored what you said, but this customer is happy, now!” won’t score me any points if it happens every week.

Priorities are simple, but not always easy.  How do you balance your priorities?

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The Happy Challenge

Watch this video.


Done?

Great.

For the cheaters, the part I am most interested in is the bit about reprogramming your brain for happiness.   Studies are showing that you can rewire yourself to be happier by doing happy things.

The science is sound.  Good things trigger a dopamine reaction.  Your body likes dopamine, so you start craving the things that make it happen, which all happen to be good things.  As you suffer dopamine withdrawal, you become driven to do what it takes to get your fix.

The process is similar to heroin withdrawal, with no downside.

Hugging your kids(assuming you like them) triggers the reaction.  So does sex, successes at work, and beating a video game.

The specific plan mentioned in the video is to write down three things that you are grateful for, once per day, for 21 days in a row.  That will begin the self-reinforcing training that can get you hooked on being happy.

That’s a win. 75% of job success is predicted by your attitude.  You are 31% more productive when you are happy.  You’re also more fun to be around.

That’s a win.

Here’s my challenge:

For the next 21 days, do it.  Write down 3 thing you are grateful for.  What makes you happy?  It’s okay if it’s hard.  If it’s hard for you, you need it more than most.

Now, the truly hard part:

Fill out this form every day.  Your answers can be as long or as short as you’d like, but there has to be 3 new things every day for 21 days.  We’re going to train your brain to look for the positive, so you can’t give me 63 things on day 21.  3 things, 21 days.

On day 22, tell me how the previous 3 weeks have been.

When it’s over, I’ll hold a drawing for everyone who completed the challenge.   Not everyone will see this immediately, so I’m going to run the challenge until May 15.    That means you have until April 24th to get started.

3 answers per day means three prizes.  I’ll give away a total of $250 to three lucky participants.   That’s a $125 prize, a $75 prize, and a $50 prize, but you have to obey the rules.  3 things, 21 days in a row.

Be happy.  I dare you.

Sammy’s Story, Part 2

For those of you not following along, please read the previous installment of Sammy’s Story.  The short version is that we’re thinking about helping someone launch a small business and put “at risk” teenagers and young adults to work.

Sammy called me a couple of days ago.  He wanted to discuss working for some of the tools and toys he saw at my mother-in-law’s house and he said he had something to show us.   When I picked him up, he had a leather portfolio-style notebook and looked excited.

When we got to the house, he opened up his notebook and handed me two pieces of paper.   He said that the idea of being able to launch his business had him so excited that he couldn’t not do anything.   He had handed me a landscaping plan and materials list for fixing my mother-in-law’s yard.

We talked about the landscape plan, the business plan, and my wife’s old skateboard, then he had to go.   Last night was one of the nights he met “his” kids at a community center.

On the way to the community center, we stopped by his apartment, because he wanted to show me pictures of his kids, and his grandkids, and his foster mother.   He told me about his mother dying when he was 13 and his father dropping him with an aunt before disappearing.   He was nearly in tears when he asked how some strange white guy could see more in him than his own family did.

He told me about how the money he made working with me had put food on the table of the 14 year old he brought with–a 14 year old who is eager to work more.  It paid the weekly rent for one of the other workers and contributed to the rehab of Sammy’s ex.   The little bit we’ve done has already touched the lives of dozens of people.

We talked about the way he hates rap.  Not because of it’s musical value, but because it’s building a culture that considers women to be nothing but “bitches and hoes” while convincing kids that the only way they can improve their situation is to land a recording contract.  Those are the kids he wants to teach to take care of themselves and build their own lives.

Finally, he asked me for my honest opinion about his landscaping plan.

I said, “Sammy, that clinched the deal.  I was leaning towards helping you, but now it’s definite.  I know you’re serious, so we’re going to make this happen.”

He’s got no idea how to handle taxes, payroll, or insurance, and he has no tools, but we’re going to jump in with both feet.

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Transparency

A friend–let’s call him me–recently had a bit of a hangup with a business relationship.

On a long-term project, there were some unavoidable setbacks.   My friend decided to work through them, hoping to get everything back up to speed…before the customer noticed.

It’s a funny thing, but customers like to look at status reports on long-term projects.   A couple of months after the biggest problem, the customer called my friend wanting an in-person status update.   They told him to be prepared for an uncomfortable conversation.

Crap.

Now, the setbacks were truly unavoidable.   Things came up that were entirely outside the realm of my friend’s control, but he had to deal with them anyway.    When the problems were laid out in front of the customer, it went from uncomfortable to a discussion on how to expand the business relationship.

Transparency for the win.

Bad things happen.  Anybody who doubts this is clearly not equipped to deal in the adult (that’s adult in the “grown-up” sense, not adult in the “porn” sense) world.  Companies know that bad things can happen to derail a project.  They are going to be more interested in how you get the project back on track than anything else.

When things go wrong, be open about it.   Your customers/family/friends/one-night-stands will appreciate not having to wonder what’s going on.

 

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