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Book Review: Delivering Happiness

In April, I was given an advanced reader copy of Delivering Happiness by Tony Hsieh on the condition that I give it an honest review.   Delivering Happiness is being released today and here is my review.

Tony Hsieh was one of the founders of LinkExchange, which sold to Microsoft for $256 million in 1999.   Shortly thereafter, he became affiliated with Zappos.com and ended up as CEO.   Zappos.com was later sold to Amazon.com as a “wholly-owned subsidiary” in a stock-exchange transaction valued at $1.2 billion.

Delivering Happiness is his story and that of the creation and management of Zappos.com.

The book is divided into three sections: Profits, Passion, and Purpose.

Section 1 is largely autobiographical.    It tells the story of Hsieh’s business ventures all through his life, from a failed worm farm to a failed newspaper to an abandoned greeting card business.    Obviously the business of having children sell greeting cards had improved between his childhood and mine, because, when I did it, there were many more choices than just Christmas cards.  I still have both the telescope and microscope I earned selling overpriced greeting cards. An important lesson imparted is that past success is not an indicator of future success.   Different personalities, goals, and economics can change the result of two nearly identical activities.

Hsieh tells the story of the excitement of building LinkExchange and how he knew it was time to move on when the excitement faded, largely due to a surprising change to the corporate culture.    After leaving, he spent some time just living and reviewing his past activities.  He came to the conclusion that the happiest times of his life didn’t involve money.   Doing things right beats strictly maximizing profits.   Taking business lessons from the poker table, he reminds his readers that the Right Decision may lose sometimes, but it is still Right.

When he gets into building his business on a foundation of relationships, he is reminiscent of Keith Ferrazzi.   Don’t network.   Build your relationships based on friendship and let the friendship be it’s own reward.  The rest will follow.

Section 2–while denying it was intended–reads heavily like marketing copy.   It is almost entirely about how wonderful Zappos.com is to work for and with.   I think it is fascinating to read about how successful businesses are built and how the corporate culture comes with that, but it’s not for everyone.   The important points from this section include being open to necessary change without being reckless and their insistence on transparency.   I don’t believe in hoarding information and it’s wonderful to hear others feel the same way. They go as far as giving all of the profitability and sales numbers to the vendors, live, which makes the vendors feel respected and gives the vendors an opportunity to suggest future orders based on past trends.   That saves time and effort for the buyers at Zappos.com.

Section 3 attempts to tie the business lessons to life lessons and almost–but not quite–succeeds.    After discussing differences in vision and alignment between the Zappos executives and the board, he talks about his growing speaking arrangements.   When he started, he nervously memorized his presentations, resulting in mediocre speeches.   When he discovered his “flow”, it all improved.   His method of writing and speaking involves being passionate about his topic, telling personal stories, and being real. When he adopted that plan, his speaking became natural and popular.

In the final chapter, Hsieh actually discusses happiness.    His equation is Perceived Control + Perceived Progress + Connectedness + Vision & Meaning = Happiness. He works to apply all of this as a part of the corporate culture at Zappos, giving the employees a measure of control over their advancement, duties, and culture.  The employees help write the Corporate Culture book, which is given to all new hires and vendors.   I intend to get a hold of a copy in the near future.  It sounds like a fascinating read.

He also addresses the three types of happiness:  Pleasure, Passion, and Higher Purpose, also described as Rockstar, In The Zone, and Being a Part of Something Bigger.   The first is fleeting, and the last is long-lasting.

Would I recommend the book?

Yes.  I found Delivering Happiness to be incredibly interesting, but, if you have no interest in how a successful-but-not-traditional company is built and run, or if you are bored by successful people, this book is not for you.   The book is largely autobiographical and a case study in the success of Zappos.com.  If that sounds remotely interesting, you will not regret reading this book.

Now, the fun part.   I was given two copies of the book.  The first one is becoming a permanent part of library.  The second is being given away.

Giveaway

There are three ways to enter:

1.  Twitter.   Follow me and post the following: @LiveRealNow is giving away a  copy of Delivering Happiness(@dhbook).   Follow and RT to enter.  http://bit.ly/czd31X

2.  Become a fan on Facebook and post about the giveaway.

3.  Post about the giveaway on your blog and link back to this post.

That’s 3 possible entries.

Next Sunday, I will throw all the entries in a hat and draw a name.

Future Reviews

If you have a book you’d like me to review, please contact me.

Quality Time – The Best Way to Enjoy Time With Your Kids

A photograph of the children's version of Monopoly
Image via Wikipedia

It’s hard to know your kids.

We live in a world of constant distraction.   Working full time, chasing the kids to whatever activities they’re enrolled in, play-dates, and other commitments all conspire to chase you away from the one thing that truly matters: your family.  It’s not enough to be merely present, you have to be engaged.

How can you carve some time out of your hectic schedule to spend time that your kids will never forget?

We play a lot of games in my family and we start far younger than the recommended ages on any of the games we own. I taught my oldest kid to play chess when he was 4 and he caught on well enough to teach his grandmother within a few months. If a game doesn’t require reading, the recommended age is complete fiction. A two-year-old can count, so Sorry! is a good game. 5-year-olds can add, so Monopoly is a good choice that reinforces math skills.

To keep it fun, we have a few generic rules for playing games.

1.  We play for blood. Nobody gets to win a game without earning it. It took my son 5 years to beat me in a game of chess. Two years later, he’s still bragging about it.

2.  Losers don’t cry. Sportsmanship is important. It’s no fun to play with someone who throws a tantrum for losing. My son’s friends learned that lesson in a hurry.

3.  If you’re not a good winner, you won’t play the next game. We talk a little smack when we play, but it’s only in fun. When someone gets mean, their gaming privileges get suspended.

4.  The TV is off. We don’t need more distractions.  No TV, no texting, no phone, no nothing.   Game time is about family time, not about letting the outside world in.    Guard this time with your life.    I even hesitate to bring in other friends.

5.  Video games don’t count. You get far less interaction when you’re staring at a screen.   The goal is to have a good conversation while you’re playing and really get to know your family.  You can’t do that when the only words coming out of your mouth are “Ack! Zombie Nazis!  Shoot him!”

Board games and card games are relatively inexpensive.   Settlers of Catan costs less than a trip to the movies.  The games don’t wear out quickly, though we are on our third copy of Phase 10.   For the price and the time, you don’t have any excuses.

How do you spend time with your kids?

Things to teach your kids about money

cute kid (Explore)
Image by Swami Stream via Flickr

As parents, it is our job to teach our kids about a lot of things: driving, reading, manners, sex, ethics, and much, much more.  How many of us spend the time and effort to teach our kids about money?  A basic financial education would make money in early(and even late) adulthood easier to deal with.  Unfortunately, money is considered taboo, even among the people we are closest to.

It’s time to shatter the taboo, at least at home.  Our kids need a financial education at least as much as they need a sex education, and—properly done—both educations take place at home.

How do you know what to teach?  One method is to look back at all of the things you’ve struggled with and make sure your kids know more than you did.   If that won’t work, you can use this list.

  1. Balance a checkbook. This is the most basic of financial skills.   The easiest way to teach this is to help him open a checking account and demand he keeps the register current and reconciled.  Make him use a paper register.  Quicken or an alternative may handle the work, but your kid will never learn the underlying principles if he doesn’t have to sit down with a pen and calculator to do the work.  The cheat can come later, when he is capable of handling the task himself.  It’s the same reason schools don’t let kids use calculators until the basics are thoroughly mastered.
  2. Calculate paid interest. Understanding how much something costs after accounting for interest should be enough to scare anyone away from credit cards.  I believe that the reason it doesn’t is because most people don’t understand how to figure out what interest is costing them.  In case you don’t know yourself, the math is simple:  balance X interest rate(as a decimal) / 12.    That will show you how much you are paying each month for the privilege of borrowing money.
  3. Use your money to make money, not to pay interest.   The flip side of interest is earned interest.  It’s always best to let your money work for you, building your wealth than to struggle to finance a bank’s payroll liabilities.
  4. Save 25%. My son is required to put a quarter of everything he earns in his bank account.  He gets $20 for shoveling the neighbor’s driveway, so $5 goes in the bank.  The money he gets for gifts is handled the same way.  Everything he gets, whether it be from a gift, his allowance, or work he does—gets divided the same way.   If I can establish that habit for him, and impress upon him the value of saving 25% enough that he continues into adulthood, he will never have money problems.
  5. Always contribute to retirement. At every opportunity, from every paycheck, make a contribution to retirement.   At a minimum, a 401k contribution should be made at a level that takes full advantage of any company match.   If there is no match, even $25 per paycheck will add up over time.   Teach them to work towards the 401k contribution limits.
  6. Spend less than you earn. This is the shining, glorious foundational principle of successful finances.   Not just individuals, but businesses and even governments should learn this lesson.  If–at all times–you are spending less than you earn, you will have more options  to handle the remaining bits.  If you live on the wrong side of this equation, you will never be able to get ahead, no matter how hard you work.

Those are the lessons that I am working to instill in my children, a little at a time.  Am I missing any?

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Should Pupils Focus on Personal Finance?

When I was younger, my dad was always trying to teach me the value of money but he never really succeeded and it took a series of monetary mishaps before I even started to learn any of the lessons that he had been trying to teach me!

Kids and Money
image by GoodNCrazy via Flickr

 

Once I realized that I had been horribly mismanaging my finances, a painful lesson to learn, especially on the back of a redundancy, I began to do some research to find out exactly where I had gone wrong and what I could do to put things right.

It was at this point that it occurred to me that I knew absolutely nothing about personal finance and I couldn’t tell an ISA from a current account.

I also began to wonder if I had been taught these lessons at an early age then would I have made better financial decisions once I started earning?

For example, my outlook on personal finance was all about borrowing and not saving and I had no idea what my credit score was or how it was calculated.

Had I known that it could be affected by simply being close to the limits on my current lending streams or by applying for more credit then I may not have been so quick to spend on credit cards.

Although this was not a problem during the credit boom, when offers of guaranteed credit seemed to drop through my door on a daily basis, it has become something of an issue since the credit crunch.

Of course, just knowing the pitfalls of financial mismanagement is no guarantee that I would have done things any differently but it certainly would have made me think about the decisions I was making and the impact they would have in the long run.

All of which led me wonder whether should schools give students (or pupils if you’re in the UK) lessons in personal finance.

I think it would be a great idea as this would be something that everyone, no matter what their level of academic ability, could take with them into the real world.

And it could be the case that a school in the US is one step ahead of the rest as they already have money management lessons as part of the curriculum.

Burbank High School in Sacramento is offering students lessons in personal finance as part of National Financial Literacy Month in an effort to raise awareness of the importance of good practice in personal finance.

The lessons covered personal finance topics such as budgeting, saving and needs vs. wants and placed them into real life scenarios that would resonate with the students, such as estimating how much the senior prom will cost and ways to save and pay for it.

Students were also encouraged to put a portion of any weekly earnings or allowance into a savings account to teach them the importance of saving for the future from an early age.

I think that these were the values that my dad was trying to instill in me from an early age but I failed to take any notice.

I now have two sons that I have to try and keep from making the same mistakes that I made, so any help I can get will be greatly appreciated…here’s to future school pupils focusing on personal finance!

 

 

Article written by  Moneysupermarket.com

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