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Making the Sale: How to Alienate Your Customers

Braun HF 1, Germany, 1959
Image via Wikipedia

Have you ever walked into a store only to be instantly surrounded by salespeople trying to sell you whatever their corporate office has decided is the most important thing for them to sell this week?

I remember walking into a big blue electronics store to buy a TV.    The beautiful corner-unit entertainment center that perfectly matches my living room will fit–at most–a 32″ screen.   Unfortunately, any questions I asked were answered with an attempted upsell to a big screen. I don’t want a fancy TV.   I don’t have room for it.  It doesn’t fit my needs.

Why do the salespeople persist in strong-arming me into something I can’t use?

Later, I’ll be visiting a couple of potential customers.   I know from talking to them that they are expecting a hard sell and a push to sign a contract today.

I don’t do that.   I can’t do that.

My goal for these meetings is to find out what these people want, and–more important–what they need.   How can I know what they need before I have a chance to sit down and ask them?   Even bringing a proposal to the meeting would show that I cared less about them than I do about their checkbooks.

Here’s my checklist of items to bring:

  • Notebook
  • Pen
  • Spare pen
  • Business card
  • My winning personality

That’s it.

I can accomplish more with “How can I help you succeed?” than I can with “You really need to buy this from me, today.”

If the high-pressure sales-weasels at the big blue electronics store had been taught that lesson, I may have gone home with a high-end (though smaller) TV, rather than going home to buy online.

Have you ever had a sales-weasel try to convince you that you want something you don’t need or need something you don’t want?

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Carnival of Money Stories – Halloween Aftermath Edition

Technicolor Zombie Apocalypse
Image by Dunechaser via Flickr

Welcome to the November 1, 2010 edition of the Carnival of Money Stories.  One thing I didn’t do when volunteering to host this was to check my calendar.  Did you know that November 1 follows October 31, every year?    On Saturday, I had 30 people over for my annual Halloween party.  On Sunday, I ran a haunt in my yard and coordinated to get a dozen kids out begging for candy while using my house as a base of operations.   I’ve had guest from out-of-town since Friday.  Halloween weekend is, by far, the busiest weekend of the year at my house.

Editor’s Picks

J. Savings presents Side Hustle Series: I’m a Restaurant Server posted at Budgets Are Sexy, saying, “Is serving tables thankless work? Yes. Are customers sometimes unpleasant? Of course. But the benefits are plenty!”

Wenchypoo presents Marketing, Marketing Everywhere–There’s No Escape! posted at Wisdom From Wenchypoo’s Mental Wastebasket.

The Wise Squirrel presents Does it Matter Who is the Main Provider Between Husband and Wife? posted at Squirrelers, saying, “Money story about a dual-income couple in which the husband had the opportunity for a big promotion that would have required a move, AND his wife to leave her job. Their different viewpoints are discussed.”

Business

Ryan @ CML presents Get a Tax Deduction for a Working Vacation posted at Cash Money Life, saying, “Tips on how to write off a business trip as a tax deduction.”

Career

Jeff Rose, CFP presents How to Pass the CPA Exam and Become a Certified Public Accountant posted at Jeff Rose, saying, “If you are interested in becoming a CPA, here are some of the experiences of someone who just recently passed the CPA exam.”

Jason @ Redeeming Riches presents What Sam Walton Teaches Us About Money, Success, and Family posted at Redeeming Riches, saying, “Sam Walton had it all – or did he? Find out the biggest regret he had on his death bed.”

Credit

Mr Credit Card presents Cash Vs. Credit, A Real World Experiment posted at Ask Mr Credit Card.

Debt

The Family CEO presents Debt Snowflakes: Or How I Made $821.73 in Extra Credit Card Payments This Month posted at The Family CEO.

Kaye presents Stuck in the Middle posted at Mrs Nespy’s World, saying, “The beginning of the journey was excited, the end will be exhilarating, but this “in the middle” stuff is for the birds.”

Kate Kashman presents Why Not To Bounce Checks posted at The Paycheck Chronicles, saying, “An accidental bounced check in college is still causing trouble, 20 years later.”

Michael Pruser presents Managing $225,000 in Debt Is Starting to Ware on Me posted at The Dough Roller, saying, “My struggles on managing a ton of debt!”

PT presents 5 Lessons Learned From Filing Bankruptcy posted at Prime Time Money, saying, “Lessons learned from an actual account of going through a bankruptcy.”

Silicon Valley Blogger presents Should You Pay Off Loans or Invest Your Money? posted at The Digerati Life, saying, “So you’ve got some money. Should you pay off your debt with it or invest the money? Here’s a personal account on what I’ve done.”

Housing

BWL presents Success Story: Paying Off A House In 5 Years While Tithing posted at Christian Personal Finance, saying, “This is an encouraging story of a woman who stuck to her convictions about giving 10% of her income and still managed to pay off her house in less than 5 years!”

Miranda presents Do I Really Want to Rent Out My House? posted at Personal Dividends – Money+Lifestyle.

Investing

2 Cents presents What Would Make Me Invest in the Stock Market? posted at Balance Junkie, saying, “We have not invested in the markets for a while now. A reader recently asked what it would take for us to get back in. Here’s my answer!”

FIRE Getters presents Early Retirement Case Study – Sandy Aldridge and Dale Lugenbehl posted at FIRE Finance, saying, “At times the fast pace of our city lives appear stifling making us long for a slower pace of life with more exposure to clean air and green vegetation. Our souls yearn for a simple life which is in greater harmony with Mother Nature. Of late our work related health problems have been making us yearn, almost every morning, for a more relaxed life with greater freedom. So we were thrilled to read about Sandy Aldridge and Dale Lugenbehl who retired early (at ages 48 and 47 respectively) more than a dozen years ago to their eight-acre farm in Cottage Grove, Oregon …”

Other

Neal Frankle presents Find A High Paying 2nd Job Using Craigslist posted at Wealth Pilgrim: Money Management Advice, Financial Stess Management, Addiction Recovery Plan & Resources, saying, “You Can Find A High Paying 2nd Job Using Craigs List If you’re looking for high paying 2nd jobs, look no further than your computer screen.”

Super Saver presents Retiree Financial Lessons from the Recession posted at My Wealth Builder, saying, “Although I wish this recession had not happened, I am glad that it happened early in our retirement, while we were better able to meet the financial challenges.”

Craig Ford presents Medi-Share Medical Sharing | A Health Insurance Substitue posted at Money Help For Christians, saying, “Medical sharing is a great way to reduce your health insurance costs.”

passive family income presents Cutting Out Wasted Expenses to Save More Income posted at Passive Family Income, saying, “How many wasted expenses are you paying for? After sorting through my family’s past years credit card and bank statements, I have found several small money leaks in our personal finances.”

Kristina presents Our Parents Estate posted at Dual Income No Kids, saying, “If your parents are divorced, how has their separation affect the way you have planned your estate?”

Donna Freedman presents Rockin’ the surveys — when it’s worth it. posted at Surviving and Thriving, saying, “Online surveys can be a nice source of extra income — except when they aren’t.”

Joe Plemon presents My Car Needs an Engine. Should I Sell it, Fix it or Junk it? posted at Personal Finance By The Book, saying, “What do you do when your beloved car needs an engine: sell it, fix it or junk it? This post explores the options.”

FMF presents My Type of Couple posted at Free Money Finance, saying, “Story of a couple who collected 400k cans to pay for their wedding.”

Lindy presents Once Upon a Time…I Used an Iron posted at Minting Nickels, saying, “One of the likely first stops in expense-slashing is the luxury of paying for laundered shirts. This is a tale of my ironing saga (yes, it qualifies as a saga). And it’s not as boring as this description sounds. Thanks!”

Sandy presents One Disaster Away posted at Yes, I Am Cheap, saying, “We sometimes pass judgment on others for the financial situation, but most of us need to realize that all it takes is one disaster to be in the same situation.”

Bucksome presents Top 7 Ways I Budget My Time posted at Buck$ome Boomer’s Journey to Retirement, saying, “Budgets are needed for more than money in this story about 7 ways to budget time.”

Tom @ Canadian Finance Blog presents How to Watch Cheap and Free TV in Canada posted at The Canadian Finance Blog, saying, “Want to know how to see free TV in Canada? You have a few options with over the air free HDTV, broadcaster’s websites and cheap services like Netflix!”

Lauren Mendel presents A Very Scary Money Story posted at Richly Reasonable – Successes and failures, all in the name of living reasonably., saying, “This Halloween week read the true, terrifying tale of how Husband and I almost lost literally every important document that we have. Muahahaha! You might want to lock your doors and close the blinds before reading this one…”

Sun presents What’s in My Wallet? posted at The Sun’s Financial Diary.

Shopping

Money Beagle presents Costco Coupon Policies – Truth or Fiction? You Decide posted at Money Beagle.

ctreit presents Our family budget has to accommodate this chocolate snob posted at Money Obedience, saying, “Name brands versus store brands.”

Rachel presents Sometimes Less Is More | MomVesting posted at MomVesting, saying, “Melinda talks about how the value of many things isn’t necessarily determined by their cost.”

That concludes this edition. Submit your blog article to the next edition of Carnival of Money Stories using the carnival submission form. Past posts and future hosts can be found on the blog carnival index page.  Thank you, everyone, for participating!

Saturday Roundup – No More Car

Free Money (film)
Image via Wikipedia

…err, no more car loan.  I paid off my car this week, a year early!   Now I’m down to 2 debts: a credit card with an embarrassingly high balance and my mortgage.  We’re rocking the debt snowball!

Free Money Tip

INGDirect is having a sweet promotion.  Open a checking account, use it three times in 45 days, and get $50 free.  Free money is the best kind.  I love my ING account and keep all of my savings there.  If you don’t have an account there, yet, now is a great time to open one.

30 Day Project Update

This month, I am trying to establish the Slow Carb Diet as a habit.   At the end of the month, I’ll see what the results were and decide if it’s worth continuing.   For those who don’t know, the Slow Carb Diet involves cutting out potatoes, rice, flour, sugar, and dairy in all their forms.   My meals consist of 40% proteins, 30% vegetables, and 30% legumes(beans or lentils).    There is no calorie counting, just some specific rules, accompanied by a timed supplement regimen and some timed exercises to manipulate my metabolism.   The supplements are NOT effedrin-based diet pills, or, in fact, uppers of any kind.  There is also a weekly cheat day, to cut the impulse to cheat and to avoid letting my body go into famine mode.

I’m measuring two metrics, my weight and the total inches of my waist , hips, biceps, and thighs.   Between the two, I should have an accurate assessment of my progress.

Weight: I have lost 17 pounds since January 2nd.   That’s 6 pounds since last week.  I cheated this week and had a slice of toast and 6 croutons with my grilled chicken-but-no-cheese salad.

Total Inches: I have lost 9 inches in the same time frame, down 3.5 since last week.

Naturally, the first week is the most dramatic.  That’s when my body was flushing most of the garbage I’d been eating, including holiday feasts.  I’ll have a hard time complaining about 6 pounds in a week.  My guess is that I drop another 10-15 pounds by the end of the month, bringing the average to about 1 pound per day.   Over time, that will drop as my base caloric burn drops to match my new weight.

Best Posts

Realized Returns is giving away a Kindle.  I would greatly appreciate it if you didn’t enter, because I’d love to get a Kindle.

Maximizing Money has put together a stellar list of financial blogs.  If I’m not enough to keep you going, take a look at that list.

Mystery shopping sounds like it could be such a sweet deal for some people. Always try to make money doing what you love.

Here is another list of sites that can make you some money.  I love side hustles.

And finally, here is Lifehacker, showing you how to make better cocoa.

LRN Timewarp

This is where I review the posts I wrote one year ago.

I wrote a post on saving money while cooking.  This post has easily withstood the test of time.  We keep getting better at stretching our budget.   Over the last year, we’ve actually reduced our food budget by an additional $50 per month, while the quality of our meals has gone up.

This was the first week I posted a 30 Day Project update.   My first goal was to start waking up at 5AM.   That worked well for almost the entire year, but I’ve let that slack off over the last few months.  On the weekends, I don’t set an alarm or try to get up early, but I’m still up by 7:30, usually.  During the week, my alarm goes off at 5:10, but I let myself snooze it.   I’ve discovered that I do better at attending to my personal projects(like blogging) late at night instead of early in the morning.  So, I’m going with what works, instead of trying to force what doesn’t.

I also reviewed the bills I pay that aren’t paid monthly in my third budget lesson.

Carnivals I’ve Rocked and Guest Posts I’ve Rolled

First 3 Things to Do in the New Year was included in Crystal’s rockin’ new Total Money Carnival.

4 Ways We Keep Wasting Money was included in the Festival of Frugality.

Living the XBox Life on an Atari Income was included in the Carnival of Personal Finance.

Swamp Finance was hosted by Squirrelers.

I ran the guest post, The Best Financial Advice I Ever Received for Saving Money Today.

Thank you! If I missed anyone, please let me know.

Get More Out of Live Real, Now

There are so many ways you can read and interact with this site.

You can subscribe by RSS and get the posts in your favorite news reader.  I prefer Google Reader.

You can subscribe by email and get, not only the posts delivered to your inbox, but occasional giveaways and tidbits not available elsewhere.

You can ‘Like’ LRN on Facebook.   Facebook gets more use than Google.  It can’t hurt to see what you want where you want.

You can follow LRN on Twitter.   This comes with some nearly-instant interaction.

You can send me an email, telling me what you liked, what you didn’t like, or what you’d like to see more(or less) of.   I promise to reply to any email that isn’t purely spam.

That’s all for today.   Have a great weekend!

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Debt Options

Debtor's Prison Historic Marker
Image by jimmywayne via Flickr

When you’re buried in debt, bankruptcy can seem like the only option.   When you get make ends meet, no matter how hard you pull on them.  When bill collectors interrupt every dinner.  When you have to choose between food and rent.   When there is always more month than money.  Do you have another choice?

Yes, you do.

Before you rush to file bankruptcy, take the time to understand your options.

Debt Settlement

Debt settlement is when you quit paying your bills and start sending the money to settlement company.  The settlement company does…nothing.  Really.   They take your money and drop it into investments or interest-bearing accounts.  You don’t get the interest, they do.  Eventually, when your creditors are howling, the settlement company offers to make a settlement on the account.   If the creditor accepts pennies on the dollar to kill your debt, the settlement company pays them.  If not, they get to howl louder and make you more miserable.

While this process is playing itself out over years, your credit is taking a beating.  You are doing nothing to dig yourself out of the hole you’ve dug.  Finally, when your creditors are so desperate that they accept the settlement offer, you get a huge additional hit to your credit.   “SETTLED IN FULL” is not a good status to have on your credit report.

Debt settlement companies do nothing you can’t do for yourself, and doing it for yourself at least lets you keep the interest your money is earning.

Debt Consolidation

Consolidating your debt comes in two varieties, a debt consolidation loan and a debt management plan.

A debt management plan is when you send one large payment to a debt consolidation company, and they pay your creditors for you each month.    The company will usually attempt to contact your creditors and negotiate your interest rate and payments to try to get you into a situation that precludes bankruptcy and will keep your creditors happy.   In the simplest terms, this is a debt payment consolidation.

A debt consolidation loan is generally done by taking out a line of credit against your home or other collateral and using that money to pay off all of your bills.   Then you make the payments to the bank, to pay off your line of credit.   The problem is that, if you can’t make the individual payments, can you make the payment to the line of credit?  If you can’t, you risk losing your house.

Repayment

This option is my personal favorite.    It involves taking responsibility for your decisions, cutting out the unnecessary expenses in your life, and paying your bills.  There are a few popular plans for accomplishing this, including Dave Ramsey‘s debt snowball.   The most important thing to remember are 1) debt it bad so stop using it; and 2) pay off as much as you can afford to each month.  It isn’t as sexy as making all of your debt disappear, but it’s still a good option.

Bankruptcy

Let’s see.  You borrow money on the promise to pay it all back.   After you borrow too much, you renege on your agreement.  You admit your word means nothing and you get all of your debt cancelled, forcing your creditors to raise the interest rates for all of the responsible debtors out there, as a way to balance the risk of those who will never pay.  In exchange you doom yourself to lousy credit for the next 10 years.  In extreme circumstances, bankruptcy may be the only option, but, I’m not a fan.

As you can see, there are almost always better options than bankruptcy.   Please, before you take that leap, look into the other choices.

This is a sponsored post written to provide some insight into the world of bankruptcy and debt consolidation.

 

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Refinancing Your Existing Loan to Purchase An Investment Property

Many people are looking at the housing market slump right now as an investment opportunity.  Here are a few of the things that you need to know before getting a new home loan or refinancing your existing loan in order to make that happen.

 Amount You Want to Borrow

 A lot of borrowers go shopping for real estate and have exactly no idea how much money they can borrow. One of the first questions that you need to ask before going real estate hunting is how much can I borrow. You can ask a bank, lender, or financial institution to give you a ballpark figure of the amount of loan that you would qualify for. This will make it easier for you to narrow down exactly what type of property you can afford and what areas you can concentrate on.

 Amount of Interest You Will Pay

 Too many people are overly concerned with the purchase price of the home that they are buying. They fail to find out how much interest they will have to pay back to the bank in order to make their home ownership dreams come true. This is where a home loan calculator can be really useful. You can find out exactly how much interest you will repay over a 10, 20, or 30 year loan time period. You can also change the interest rate and down payment amount on those calculators to see if you can secure a lower monthly payment.

 Credit Score Needed to Qualify

 It doesn’t matter if you are buying a home for the first time or refinancing an existing loan. Your credit score matters. You need to start doing some research now if you want to secure a loan with a really low interest rate. This involves taking the time to see what credit scores traditional lenders are looking for and doing the work necessary to qualify for this loan. Your credit score will make a big difference in determining if an investment property purchase is a profitable endeavor or one that winds up costing you money. It will depend heavily on what kind of loan your credit score allowed you to negotiate.

 Make the Choice

 Once you know how much you will need and exactly how much you will be paying out over the life of another mortgage, you can decide whether you want to refinance your current home loan to get another one.  Adding on another huge debt to an existing one is a big risk.  Make sure to think it through fully before jumping in.

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