A few years ago, I was under the control of the Local Worthless Telephone Company(LWTC), and forced to use their long-distance provider, Evil Telephones & Thieves (ET&T). There was never a month that didn’t involve calling LWTC to get our bill corrected. Every month, something was wrong.
One month, we got a bill for $800 more than expected. Another month, another mistake. I called LWTC to get it corrected. This wasn’t a big deal, just another screwup in long list. They refused. They had never refused before. They informed me that the charge came from ET&T, not their system, preventing them from doing anything about it. There went an hour of hold time I’ll never get back.
I called the Evil Mother of All Telcos, The Malevolent Bastard Offspring of a Government-Shattered Monopoly, the Unholy Source of All Communications-Related Errors and Communicable Social Diseases. Hold. Hold for soul-rending abuse. Do you sense a pattern? Evil abounds. The inspiration for Wolfram & Hart. Employee meetings open with ritual sacrifice and close with the desecration of the holy symbols of obscure religions from distant corners of the globe.
Niue Island
When the customer service rep came on the line, I asked for an explanation of the charge. I was informed that I had made a 30 minute call to Niue Island. I politely reminded them that I had long-distance blocking on my phone. They couldn’t explain how the call went through, but it had, so I was obviously responsible. They refused to consider doing anything about the charge. The next day, I called back. I explained the situation to a new rep, one who hadn’t yet been trained in the art of stealing the souls of the living. She recognized the logical impossibility of international calls through the block and reversed the charge. She was swell.
Ten minutes later, her supervisor called to explain that the good witch didn’t have the authority to reverse those charges. I was responsible for paying the bill, even though she couldn’t explain how I was responsible for making the call. I explained the situation, again. I begged. I pleaded. Nothing. I was informed that I had to pay the bill. If I didn’t, they would take me to court to make me pay. She swore their computer system was solid enough to pass as evidence in court. She was angry, rude and snotty. She told me there was nothing I could do.
That wasn’t going to work for me.
I started gathering papers. The next day, a certified letter was sent to both ET&T and the Evil Para-Monopoly Telco. The contents of this letter were golden.
I sent:
A dispute letter crafted using every bit of my experience in one of the largest collection agencies in the world.
A copy of the problem bill, with the impossible charge and the long-distance blocking highlighted.
A copy of a Minnesota Attorney General complaint.
A copy of a Minnesota Public Utilities Commission complaint.
A copy of an FCC complaint.
That was the end of it. There was no follow-up call, no collections notice, no court notice. There was nothing. The following month, there was no mention of the unpaid balance. The bill disappeared. Victory! I had conquered evil, driven a righteous stake through its beating, dust-filled heart, and poured garlic salt in the wound. I never even had to submit the complaints to their respective agencies.
That was the month we dropped our home phone line to eliminate that headache. At the time, the cell phone with the best family plan gave us $300 shared minutes for $75. It was worth it to get away from the Abomination That was the Union of LWTC and ET&T. A year later, when a business telephone provider decided to expand into the residential market in our area, we had our home phone reinstated. In the nine years since, we’ve never had to dispute a bill with McLeod USA.
Lesson learned: When you are battling evil, go big or go home. It’s better to swat a mosquito with a sledgehammer than to poke a dragon with a safety pin.
Rumours swirl around Lamar Odom and Khloe Kardashian that their marriage is in trouble due to the basketball star’s addiction to recreational drugs. The couple has not been spotted together since June, and Kardashian has been photographed recently not wearing her wedding ring. On Sunday, August 25, TMZ reported that Odom had been missing for 72 hours after a dispute with Kardashian that some say was a failed intervention.
Los Angeles Hotel
On Monday, August 26, ESPN reported that Odom’s agent, Jeff Schwartz, claimed that Odom was in a Los Angeles hotel and that friends were attempting to get him help for a drug problem that the agent declined to explain further. The agent also said that Kardashian knew Odom’s whereabouts. Kardashian herself tweeted that she was unhappy with the news reports about her family, but failed to elaborate on whether the reports were true or false. ( http://espn.go.com/nba/story/_/id/9601746/agent-disputes-report-saying-lamar-odom-missing)
History of Drug Probems
In 2001, Odom violated NBA drug policies twice in eight months, apologizing at a press conference after the second offense. Odom claimed he did not have a drug problem and was only guilty of smoking marijuana. Odom often speaks of losing his mother to colon cancer at the age of 12 and his father’s heroin addiction, eventually moving in with his grandmother. In 2006, Odom’s son, Jayden, died of sudden infant death syndrome. In 2011, a cousin who Odom was close to died of gunshot wounds in New York, and just two days after the cousin’s funeral, Odom was involved in a car accident that resulted in the death of a teenager. Odom’s chauffer driven SUV collided with a motorcycle, causing the bike to go out of control and strike a 15-year old pedestrian who died of head injuries the next day. (http://articles.latimes.com/2011/aug/02/sports/la-sp-lamar-odom-accident-20110803). Odom took a 10-day leave of absence from the Dallas Mavericks, claiming his father was ill right after the incident.
Clash over Partying
Odom Shooting (Photo credit: compujeramey)
According to insiders, Odom and Kardashian have often clashed over his partying, but that she had kept his addictions secret from her family. According to many who have known Odom well, when things are difficult for him, he likes to get away and hide, which is what some say he did when he took leave from the Mavericks and just recently when he disappeared for a few days. (http://www.people.com/people/article/0,,20728355,00.html) Insiders are reporting that Kardashian is contemplating divorce, which will be costly for Odom as there is a strong infidelity clause in the couple’s prenuptial agreement, and there are rumors that Odom has been unfaithful.
High Cost of Addiction
Most of the rumors surrounding the Kardashian Odom marriage are related to the fact that two women have come forward claiming affairs with Odom while he was married to Kardashian, and not due to his drug use. However, the fact that there is a strong fidelity clause in the prenuptial agreement indicates that Kardashian may be unwilling to ignore his dalliances. If it is proven that Odom committed adultry and the couple divorces, Kardashian retains the Tarzana mansion the couple share, $500,000 for every year they were married, two vehicles, shopping money and spousal support. However, many reports continue that infidelity is not the problem in the marriage, but Odom’s continued use of drugs. Odom checked into a San Diego rehab in 2012, but left after only three weeks, and insiders claim that Odom’s recent disappearance was related to an intervention, staged by Kardashian, to encourage him to return to rehab.
Regardless of whether the marriage ends due to infidelity or drug use, it appears that addiction may be a costly proposition for Odom due to the clause in his prenuptial agreement.
What has happened to this week? It’s already Friday afternoon, and I’m short a post today. Since I skipped the link roundup last week while I was off with family, I’ll do it early this week and cheat you out of a real post today.
Finance links:
I enjoy trying new foods and eating out. Christian PF provides tips on doing that frugally.
Trent talks about “Family Dinner Night”. Invite a bunch of friends over to help prep and eat a buffet-style meal. Good time for everyone on the cheap.
Netflix just volunteered to shaft its customers again. There’s a 28 day wait to get most new releases, now. If I didn’t have almost 500 movies in my queue, I’d be royally ticked.
Mother Earth News has plans for a smoker/grill/stove/oven. I’d love to build a brick oven with a grill and smoker. A complete, wood-fired cooking center would be perfect for my house.
