- RT @bargainr: Life in North Korea is absolutely dreadful http://nyti.ms/dAcL26 #
- RT @bitfs: Weekly Favorites and Gratitude!: My Favorite Posts this Week Jeff at Deliver Away Debt threw together the .. http://bit.ly/9J0gGo #
- @LiveRealNow is giving away a copy of Delivering Happiness(@dhbook). Follow and RT to enter. http://bit.ly/czd31X # #
- Baseless claims, biased assumptions, poor understanding of history. Don't bother. #AnimalSpirits #KeynesianCult #
- RT @zappos: Super exciting! "Delivering Happiness" hit #1 on NY Times Bestseller list! Thanks everyone! Details: http://bit.ly/96vEfF #
- @ericabiz Funny, we found a kitten in a box last week. Unfortunately, it was abandoned there, not playing. Now, we have a 5th cat. in reply to ericabiz #
The Secret to Fearless Change
Put one foot in front of the other
And soon you’ll be walking cross the floor
Put one foot in front of the other
And soon you’ll be walking out the door
You never will get where you’re going
If you never get up on your feet
Come on, there’s a good tail wind blowing
A fast walking man is hard to beat
Put one foot in front of the other
And soon you’ll be walking cross the floor
Put one foot in front of the other
And soon you’ll be walking out the door
If you want to change your direction
If your time of life is at hand
Well don’t be the rule be the exception
A good way to start is to stand
Put one foot in front of the other
And soon you’ll be walking cross the floor
Put one foot in front of the other
And soon you’ll be walking out the door
If I want to change the reflection
I see in the mirror each morn
You mean that it’s just my election
To vote for a chance to be reborn
30 Day Project – January
This month, I have two 30 Day Projects.
My first project is to start waking up at 5am. This will add an extra 90 minutes to my day, which will give me time to manage all of my other 30 day projects. I’ll be able to wake up to a quiet house, walk the dog, eat breakfast and not start every day in a rush to get out of the house. Today was my exception. After watching 2010 arrive, I didn’t get up early.
The second project is to start reading to my children every night before bed. We read to the kids often, but not every day. That’s going to change. We are also working on breaking the girls of the family bed. If I can read them to sleep each night, it will help. Good, educational family time that makes it easier to sleep every night.
These are both habits I want to keep long after the month is up.
Fighting Evil by Phone
A few years ago, I was under the control of the Local Worthless Telephone Company(LWTC), and forced to use their long-distance provider, Evil Telephones & Thieves (ET&T). There was never a month that didn’t involve calling LWTC to get our bill corrected. Every month, something was wrong.
One month, we got a bill for $800 more than expected. Another month, another mistake. I called LWTC to get it corrected. This wasn’t a big deal, just another screwup in long list. They refused. They had never refused before. They informed me that the charge came from ET&T, not their system, preventing them from doing anything about it. There went an hour of hold time I’ll never get back.
I called the Evil Mother of All Telcos, The Malevolent Bastard Offspring of a Government-Shattered Monopoly, the Unholy Source of All Communications-Related Errors and Communicable Social Diseases. Hold. Hold for soul-rending abuse. Do you sense a pattern? Evil abounds. The inspiration for Wolfram & Hart. Employee meetings open with ritual sacrifice and close with the desecration of the holy symbols of obscure religions from distant corners of the globe.
When the customer service rep came on the line, I asked for an explanation of the charge. I was informed that I had made a 30 minute call to Niue Island. I politely reminded them that I had long-distance blocking on my phone. They couldn’t explain how the call went through, but it had, so I was obviously responsible. They refused to consider doing anything about the charge. The next day, I called back. I explained the situation to a new rep, one who hadn’t yet been trained in the art of stealing the souls of the living. She recognized the logical impossibility of international calls through the block and reversed the charge. She was swell.
Ten minutes later, her supervisor called to explain that the good witch didn’t have the authority to reverse those charges. I was responsible for paying the bill, even though she couldn’t explain how I was responsible for making the call. I explained the situation, again. I begged. I pleaded. Nothing. I was informed that I had to pay the bill. If I didn’t, they would take me to court to make me pay. She swore their computer system was solid enough to pass as evidence in court. She was angry, rude and snotty. She told me there was nothing I could do.
That wasn’t going to work for me.
I started gathering papers. The next day, a certified letter was sent to both ET&T and the Evil Para-Monopoly Telco. The contents of this letter were golden.
I sent:
- A dispute letter crafted using every bit of my experience in one of the largest collection agencies in the world.
- A copy of the problem bill, with the impossible charge and the long-distance blocking highlighted.
- A copy of a Minnesota Attorney General complaint.
- A copy of a Minnesota Public Utilities Commission complaint.
- A copy of an FCC complaint.
That was the end of it. There was no follow-up call, no collections notice, no court notice. There was nothing. The following month, there was no mention of the unpaid balance. The bill disappeared. Victory! I had conquered evil, driven a righteous stake through its beating, dust-filled heart, and poured garlic salt in the wound. I never even had to submit the complaints to their respective agencies.
That was the month we dropped our home phone line to eliminate that headache. At the time, the cell phone with the best family plan gave us $300 shared minutes for $75. It was worth it to get away from the Abomination That was the Union of LWTC and ET&T. A year later, when a business telephone provider decided to expand into the residential market in our area, we had our home phone reinstated. In the nine years since, we’ve never had to dispute a bill with McLeod USA.
Lesson learned: When you are battling evil, go big or go home. It’s better to swat a mosquito with a sledgehammer than to poke a dragon with a safety pin.
Repair Plans, Appliances, and Rancid Meat…Oh, My!
- Image via Wikipedia
We recently had our annual barbecue. (For the purists, I am Minnesotan. Barbecue means “cooked over fire”.) Due to massive scheduling conflicts, it was a bit smaller than normal; only about 20 people came. At least 10 other people RSVP-ed that they were going to make it, but didn’t. Grr.
Naturally, we had food for everyone said they would be there and enough for half of the people who didn’t say anything, since Minnesotans don’t RSVP well. That translates to a lot of leftovers. No problem. After all, leftover ribs are hardly a punishment.
Sunday morning, we woke up to find that our refrigerator was happier at room temperature than the standard “cold”. We didn’t know it at the time, but the defrost unit was borked, so the cold air couldn’t circulate from the freezer to the refrigerator. Bye-bye leftovers. Hello, Mr. Repairman. We needed an excuse to clean out the fridge, anyway, but not at the price of my beautifully seared meat! (Sadness strikes.)
Monday evening, the repairman came out, worked for 2 hours and left a functional refrigerator and a $240 invoice in his wake. Thankfully, we are on the appliance repair plan through the gas company. We pay $26.40 per month to cover repairs to our range, water heater, furnace, drier, sewer main, and refrigerator. The first four items are standard, the final two are options that cost extra.
We originally got on the plan for the sewer main. We had a tree whose roots grew into the main and clogged it every year. A backed-up sewer main is a crappy way to wake up. Getting that snaked to the street cost $200 per year. At the time, without the refrigerator, the plan cost about $12 per month. One $200 call-out more than paid for the plan for the year. That was easy math. Now, our 20 year old refrigerator has been repaired twice in the last year, giving us $500 worth of repairs for $316.80. I would like to take this time to thank all of the people with reliable appliances for subsidizing my repairs.
My furnace, drier, and range are all reasonably new and shouldn’t need repairs any time soon, but the refrigerator and sewer main have paid for the plan themselves, several times over.
Should you get a similar plan? If your covered appliances are more than 4-5 years old, I would consider it. If they are more than 10 years old, I wouldn’t hesitate at all. Repairing quality appliances is cheaper than replacing them, especially when the repair cost is paid monthly and subsidized.
Do you use a service plan?
Actions Have Consequences
- Image by reidmix via Flickr
Six months ago, my laptop quit charging. This particular model has a history of having the power jack come loose inside the laptop, so I ordered the part and waited. When it came, I disassembled the computer, carefully tracking where each screw went. I installed the part, the put it back together, with only a few extra pieces.
It didn’t work.
After spending the money and doing the work, I tested the external power cord. I could have saved myself a few hours of work if I would have done that first. It was trash, so I ordered a new one. That’s time and money down the drain due to my poor research.
As an adult, I know that I am responsible for my actions, even if the consequences aren’t readily apparent. If I tap another car in a parking lot, I am going to have to pay for the damages, even if I didn’t see the car. This has manifested itself in credit card statements I didn’t read, speed limits signs I didn’t notice(or ignored!), and–on occasion–my wife and I not communicating about how much money we’ve spent.
Kids have a much harder time grasping that concept.
My son enjoys playing games online. Some of the games are multiplayer games he plays online with his friends, others are flash games he plays at home while his friends watch. They like to take the laptop into the dining room where they can play without being in the way. A small herd of 10 and 11 year old kids hopping around expensive electronics can’t be a good idea.
Yesterday, we saw that the power cord was fraying at the computer end from being dragged all over the house and jerked by kids tripping on the cord. We got six months of life out of the cord because of kids who should have known better not acting appropriately around the cord and the computer. Not happy.
My son got grounded for a week and honored with the privilege of replacing the cord. Now he isn’t happy, but he understands that he needs to pay for the damage he causes, even if he didn’t know that what he was doing could cause the damage. If it was something he would have had no way of knowing, there would have been no punishment, but he should have known not to jerk on the cord of leave it where it can be tripped over.
What do you think?
