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Priorities

I once saw a sign on the wall in a junkyard that said, “Failure to plan on your part does not constitute an emergency on my part.”

Another good one: “If everything is top priority, nothing is top priority.”

Once a week, I meet with my boss to discuss my progress for the previous week and my priorities for the coming week.   This is supposed to make sure that my productivity stays in line with the company’s goals.

Great.

Once a day, my boss comes into my office to change my top priority based on whichever account manager has most recently asked for a status update for their customer.

Not so great.

At least twice a week, he asks for a status update on my highest priority items.   Each time, he could mean the items we prioritized in the weekly meeting, or the items he chose to escalate later.   Somehow, getting a new task escalated doesn’t deescalate an existing task.

Everything is a top priority.

To compensate, I’ve been working a few 12 hour days each week, and occasionally coming in on the weekends.

I’m dedicated and still behind.

Prioritizing is treated as an art, or in the case I just mentioned, a juggling act.  It should be considered a science.  It’s usually pretty simple.

  • Is the problem costing you money? +1
  • Is the problem costing your customer money? +2
  • Is the problem going to hurt your reputation? +1
  • Is there a deadline? +1
  • Is it soon? +2
  • Is it urgent? +1
  • Is it important? +2
  • Are there absolutely no real consequences for anyone if it doesn’t get completed? -500

That’s it.    Too many times, we get hung up on urgent-but-not-important items and neglect the important things.

The hard part comes when it’s someone else setting your priorities, particularly when that person doesn’t rate things on urgency, importance, and cost but rather “Who has bitched the loudest recently?”

Can I tell my boss that I’m not going to do things the way he told me too?  No.  A former coworker very recently found out what happens when you do this.

Can I remind him that I’m busting my butt as hard as I can?  Yes, but it will just earn me a request to come in on the weekend, too.

Can I ignore the official priorities part of the time, and work on what I feel is most important to keeping our customers happy?  Yes, but it’s easy to go too far.  “Boss, I ignored what you said, but this customer is happy, now!” won’t score me any points if it happens every week.

Priorities are simple, but not always easy.  How do you balance your priorities?

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30 Day Project Summary – January

This month, I had two 30 Day Projects: Get up at 5am and read to my kids before bed every night.

Getting up at 5 wasn’t as hard as I had feared. I’ve never been a morning person, but this was nice.  I got a chance to wake up slowly, catch up on the world, make breakfast and get to work without feeling rushed.  Those are all good things.   I missed twice.  The first time, I rolled over to get out of bed and didn’t make it.  Somehow, I got stuck halfway through rolling over.    The second time, I was up until after 2AM talking with my wife.  I won’t give up that kind of quality time.  When the alarm went off at 5, I gave myself two more hours.

The really interesting part, at least to me, is that I didn’t go to bed earlier most nights.   This actually added an extra 90 minutes to my day. I’m going to keep this habit up.  I may not be as firm about it every day, but it’s going to be my regular habit.  No more snooze alarm, no more wasting half of my day in bed.

Reading to the kids was harder.  Wrestling season started this month, which means we spend a lot more time chasing around to get our 10 year old where he needs to be.  After the first week, the bedtime requirement went out the window.  I decided to read to the girls whenever there was time, which made it work better.  We chose practicality over strictly adhering to the letter of the goal.  Over the course of the month, I missed 5 nights which isn’t too bad.

“Get a book” has turned into one of my girls’ favorite things to hear.  They both run giggling for the bookshelf.  It’s quiet time.  It’s quality time.  It’s teaching them to enjoy one of my favorite activities.    Never turn down an opportunity to read to a child. It may be the only time they sit still all day and the experience will stick with both of your forever.   The little things matter. A girl’s head on each shoulder and a book in front of us is something is something I will treasure forever and something that I am going to work to continue.   I only have a few more years before they are reading on their own and won’t need Daddy for this anymore.