Am I the only one who just noticed that it’s Wednesday? The holiday week with the free day is completely screwing me up.
Just to make this a relevant post:
Spend less!
Save more!
Invest!
Wee!
Check Your Bills
Today, I discovered our AOL billing information. Turns out we’ve been paying for dial-up via automatic bill paying that we thought we cancelled in 2000. $1,800 later, we called to cancel. Customer service congratulated us on being loyal members for over 13 years. FML -Jay
- Image by roberthuffstutter via Flickr
I am a huge fan of automating my finances. My paycheck is direct-deposited. My savings are automatically transferred from my checking account to my savings account. Almost every bill I receive regularly is set up as an automatic payment in my bank’s bill-pay system. I even have my debt snowball automated.
The only question left is whether it’s possible to automate too far. Can you automate past the point of benefit, straight into detriment? The primary benefit of automation is knowing that you can’t forget a payment. The other benefit is freeing up your attention. You don’t have to give any focus to paying your bills, freeing you to worry about other things.
The problem with the second benefit is the same as the benefit. If you don’t give your bills any attention, how do you know if there is a problem? If something changes–an extra fee or a mis-keyed payment–you won’t notice because you haven’t been giving the bills any focus.
Sometimes, this means you are paying an extra fee without noticing it. Sometimes, if your due date changes, it can mean late fees. Even if nothing goes wrong, you are missing the opportunity to review what you are paying to ensure your needs are being met as efficiently as possible.
What can you do about it? I put a reminder on my Life Calendar to check my bills each month. I pick one bill each month and try to find a way to save money on it. I review the services to make sure they are what I need and if that doesn’t help, I call and ask for a lower price. If it’s a credit card, I ask for a lower interest rate. For the cable company, I ask if they will match whatever deal they have for new customers.
Every company can do something to keep a loyal customer happy. All you have to do is ask.
Do you automate anything? How do you keep track of it all?
Fighting Evil by Phone
A few years ago, I was under the control of the Local Worthless Telephone Company(LWTC), and forced to use their long-distance provider, Evil Telephones & Thieves (ET&T). There was never a month that didn’t involve calling LWTC to get our bill corrected. Every month, something was wrong.
One month, we got a bill for $800 more than expected. Another month, another mistake. I called LWTC to get it corrected. This wasn’t a big deal, just another screwup in long list. They refused. They had never refused before. They informed me that the charge came from ET&T, not their system, preventing them from doing anything about it. There went an hour of hold time I’ll never get back.
I called the Evil Mother of All Telcos, The Malevolent Bastard Offspring of a Government-Shattered Monopoly, the Unholy Source of All Communications-Related Errors and Communicable Social Diseases. Hold. Hold for soul-rending abuse. Do you sense a pattern? Evil abounds. The inspiration for Wolfram & Hart. Employee meetings open with ritual sacrifice and close with the desecration of the holy symbols of obscure religions from distant corners of the globe.
When the customer service rep came on the line, I asked for an explanation of the charge. I was informed that I had made a 30 minute call to Niue Island. I politely reminded them that I had long-distance blocking on my phone. They couldn’t explain how the call went through, but it had, so I was obviously responsible. They refused to consider doing anything about the charge. The next day, I called back. I explained the situation to a new rep, one who hadn’t yet been trained in the art of stealing the souls of the living. She recognized the logical impossibility of international calls through the block and reversed the charge. She was swell.
Ten minutes later, her supervisor called to explain that the good witch didn’t have the authority to reverse those charges. I was responsible for paying the bill, even though she couldn’t explain how I was responsible for making the call. I explained the situation, again. I begged. I pleaded. Nothing. I was informed that I had to pay the bill. If I didn’t, they would take me to court to make me pay. She swore their computer system was solid enough to pass as evidence in court. She was angry, rude and snotty. She told me there was nothing I could do.
That wasn’t going to work for me.
I started gathering papers. The next day, a certified letter was sent to both ET&T and the Evil Para-Monopoly Telco. The contents of this letter were golden.
I sent:
- A dispute letter crafted using every bit of my experience in one of the largest collection agencies in the world.
- A copy of the problem bill, with the impossible charge and the long-distance blocking highlighted.
- A copy of a Minnesota Attorney General complaint.
- A copy of a Minnesota Public Utilities Commission complaint.
- A copy of an FCC complaint.
That was the end of it. There was no follow-up call, no collections notice, no court notice. There was nothing. The following month, there was no mention of the unpaid balance. The bill disappeared. Victory! I had conquered evil, driven a righteous stake through its beating, dust-filled heart, and poured garlic salt in the wound. I never even had to submit the complaints to their respective agencies.
That was the month we dropped our home phone line to eliminate that headache. At the time, the cell phone with the best family plan gave us $300 shared minutes for $75. It was worth it to get away from the Abomination That was the Union of LWTC and ET&T. A year later, when a business telephone provider decided to expand into the residential market in our area, we had our home phone reinstated. In the nine years since, we’ve never had to dispute a bill with McLeod USA.
Lesson learned: When you are battling evil, go big or go home. It’s better to swat a mosquito with a sledgehammer than to poke a dragon with a safety pin.
Link Roundup
What has happened to this week? It’s already Friday afternoon, and I’m short a post today. Since I skipped the link roundup last week while I was off with family, I’ll do it early this week and cheat you out of a real post today.
Finance links:
I enjoy trying new foods and eating out. Christian PF provides tips on doing that frugally.
Trent talks about “Family Dinner Night”. Invite a bunch of friends over to help prep and eat a buffet-style meal. Good time for everyone on the cheap.
Free Money Finance shares his 14 Money Principles.
MoneyNing shares how to buy school supplies for less.
Miscellaneous links:
Netflix just volunteered to shaft its customers again. There’s a 28 day wait to get most new releases, now. If I didn’t have almost 500 movies in my queue, I’d be royally ticked.
Mother Earth News has plans for a smoker/grill/stove/oven. I’d love to build a brick oven with a grill and smoker. A complete, wood-fired cooking center would be perfect for my house.
Major kitchen cleaning on Lifehacker. We’re doing this tomorrow, as part of our April Declutter.
That’s the highlight of my trip around the internet this week.
Twitter Weekly Updates for 2010-05-17
- @Elle_CM Natalie's raid looked like it was filmed with a strobe light. Lame CGI in reply to Elle_CM #
- I want to get a toto portable bidet and a roomba. Combine them and I'll have outsourced some of the least tasteful parts of my day. #
- RT @freefrombroke: RT @moneybeagle: New Blog Post: Money Hacks Carnival #115 http://goo.gl/fb/AqhWf #
- TED.com: The neurons that shaped civilization. http://su.pr/2Qv4Ay #
- Last night, fell in the driveway: twisted ankle and skinned knee. Today, fell down the stairs: bruise makes sitting hurt. Bad morning. #
- RT @FrugalDad: And to moms, please be more selective about the creeps you let around your child. Takes a special guy to be a dad to another' #
- First Rule of Blogging: Don't let real life get in the way. Epic fail 2 Fridays in a row. But the garage sale is going well. #
Winning the Mortgage Game
There’s a game that’s often mistakenly called “The American Dream”. This game is expensive to play and fraught with risk. It single-handedly ties up more resources for most people than anything else they ever do.
The game is called Home Ownership.
At some point, most people consider buying a house. On the traditional, idealized life-path, this step comes somewhere between marriage and kids. That’s usually the easiest way to organize it. If you have kids first, you’re much less likely to buy a home. This is a game with handicaps.
Once you get to the point where you are emotionally ready to invest in the 30-year commitment that is a house, your first impulse tends to be to rush to the bank to find out how much money you can borrow.
That’s a mistake. If you take as much as the bank will qualify you for, you’re most likely to overextend yourself and end up losing your house. That’s the quick way to lose the home ownership game.
The best thing you could do is figure out how much you can afford before you visit a bank. Conventional wisdom says that your mortgage payment should be no more than 28% of your gross income, but that’s absurd. Who builds their budget on their gross income? I like 28%, but only of your net income. To make the numbers easier to remember, I’d round it to 30%. If you take home $3000 per month, your mortgage payment should be no more than $900 per month.
From there, it pretty easy to figure out how much house you can afford. Using this e mortgage calculator, you’d be able to afford a mortgage of $175,000 if we assume an interest rate of 4.5%. Throughout most of the United States, that will buy you a reasonably sized home, though certainly nothing ostentatious. Clydesdale Bank also has an excellent loan calculator.
Some people like to start out with an interest-only loan. That same emortgage calculator shows that an income of $3000 per month would be able to afford a $240,000 with almost the same payment. That seems like a good plan, but eventually, you’ll have to pay more than just the interest. Taking out a loan that will one day be more than you can afford on the assumption that you’ll be making more money by then is not sound financial planning. That’s the same logic that helped me bury myself in debt.
When you buy a house, make sure to base your payments and your mortgage on what you can realistically afford. Anything else, and you’ll only end up poorer and less happy than when you started.
