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Human Interaction
Life may be like a box of chocolates, but it is certainly not a game of Sorry, where one person wins at the expense of all others. It is entirely possible for everyone to win in most voluntary interactions.
For example, if my company gives me a $10,000 raise, it would seem like I win and they lose. I’m getting more money, at the expense of their bottom line, right? Maybe. But what if that raise spurs me on to make an extra $100,000 for the company? That makes it a good investment and a Win/Win scenario.
When I’m dealing with one of my side-business customers or an advertiser, I’m definitely pushing for the Win/Win. Of course I want them to pay me as much as possible, but I also want their repeat business, which won’t happen unless they walk away happy. If I insisted that each of my customers pay the absolute top dollar, I may come out ahead in the short-term, but what about next month or next year? It’s much better for both of us if we can find a happy middle ground.
The four basic forms of interaction are:
1. Win/Lose. This is where I win and you lose. Haha! The problem with a Win/Lose is that the loser isn’t going to come back to play next year. He’s not happy and he’ll probably tell his friends how unhappy he is. This is also the interaction that people are mistakenly assuming when they complain about excessive executive interaction. The CEO is making a million dollars while the folks on the assembly line are stuck with $15 per hour? It’s entirely possible that, if the CEO weren’t doing his job, nobody else would have one. That is, like it or not, Win/Win.
2. Lose/Win. This is where I give up everything, hoping you’ll eventually throw me a bone. It’s a cowardly interaction that won’t work well when dealing with someone playing #1. I’ll keep giving, you’ll keep taking. You go home happy, I go home sore. When it’s done, I won’t do business with you ever again.
3. Lose/Lose. Nobody wins. We fight so hard to get what we want, forcing the other side to give up as much as possible, while they are doing the same. At the end of the day, the hatred is flowing so strong, there’s no possibility of a relationship.
4. Win/Win. Yay! Everybody wins! Everybody’s happy! This will involve some compromise, but hopefully we can reach the happy middle ground where we are both smiling. If I’m looking for a deal that involves you paying me $1000 per month, is it better for me to push to get exactly that, or let myself get talked down to $750? If the $1000 is more than you can afford, so you quit with hard feelings after one month, the ongoing $750 is much, much better for both of us. It is actually in my greedy self-interest to give up that 25% to build our relationship.
Winning doesn’t have to be done at the expense of others. If you do it right, we all win.
Negotiating Superstar
Recently my son asked me for some money.
This isn’t rare.
He asks me for money on a regular basis. He’s kind of greedy some days.
This time, however, he asked what he can do to earn some money. Now, since I live in Minnesota and have the dog and we had the sixth snowiest winter ever this year, all my dogs little shoe-bombs have been buried for the last six months. It started snowing in early November and as of this writing, on March 25, I still see two inches of snow covering every thing. Last week, we had a thaw and got to see the grass. We also got to see the dog’s business all over the yard.
I told him that I would give him $10 to clean up the yard. He asked if a friend could help. I said yes. Then he asked if they would have to split the money or if I would be paying them $10 each. I said that I’d be getting the same amount of work done, so they should split the $10.
He didn’t like the plan, so he negotiated his way up to getting seven dollars each. Originally, I was planning to pay $20, but got talked down by a friend. I’d still be willing to pay $20. What I’m trying to do is encourage him to start negotiating. I am a lousy negotiator. I want my kids to have better financial skills than I do. I want them to grow up knowing how to negotiate and being comfortable negotiating. That will make him a better financial adult.
So I encourage him. Sometimes I offer a lowball number and if he gets so upset walks away I ask him why he didn’t give a counter-offer. If he just accepts a number that’s way too low, or if his grandma offers him a shiny nickel to mow her yard, I tell him no. I tell him to reject it and offer something that he feels is more in line with what he would actually be doing.
Now, if I’m going to keep up these lessons I need to work on my negotiating skills too, so this is also a self-improvement game.
How do you teach a kid to negotiate? What resources are out there to teach yourself?
What’s in it for me?
Lately my son has been in full-on greed mode. It seems like every time I talk to him he asks me to give him something buy him something, do something.
“Dad, can you buy me a Yu-Gi-Oh card?”
“Dad, can you buy me a videogame?”
“Dad, can I get this?”
“Dad, can I get that?”
That is really kind of obnoxious. My response has turned into “What’s in it for me?”
Really, he’s constantly asking for stuff and he’s trying to provide no value back. What kind of lesson would I be teaching him by handing him everything he’s asking for? So, I’ve decided to make him come up with a value proposition: “What’s in it for me?”
Now, when he asks me to buy him a video game, I ask what’s in it for me.
Sometimes, he comes back with “Well nothing, you just love me.” That is garbage. I’m not going to buy him stuff just as because I love him and teach them that you can buy someone’s affection or that you should be paying for someone’s affection.
Other times he comes back with “If you buy me video game, I will clean all of the poop out of the backyard.” (We have a dog. I’m not messy.) That seems like a much better deal.
Other times, he reminds me that I owe him back-allowance. That one’s a given. If I owe him more than whatever he is asking for, he’s going to get it.
Sometimes, he’ll say that he willing to do a bunch of extra chores or something, but he is learning that he needs to trade value for value instead of assuming that every whim he’s got is going to be indulged by me just because I’m his parent and I’ve been generous in the past.
Making Up Stories
Saturday night, as I was walking out of the pizza place, I saw a beautiful young brunette standing on the sidewalk talking on her cell phone.
As I walked past, I heard, “I could pay my rent if they’d just give me my last paycheck! They owe me like $200.”
That’s it.
Have you ever heard a tiny piece of a conversation and used that to build a back story in your own mind?
I do that all of the time.
In fact, I’m going to do that now.
First, what can I know from those two sentences?
- She was unemployed. She was more worried about her last paycheck than her next one.
- She had worked for a scummy, fly-by-night, something-or-other. Good companies don’t withhold paychecks.
- She had no emergency fund. If she had one, $200 would be an inconvenience, not a disaster.
- She rented, and had roommates. This conversation occurred in the parking lot of a pizza place in a reasonably affluent suburb. For $200, she wasn’t living alone. Whether she rented a room or shared an apartment would be a mere guess.
Those items can–I believe–be taken as fact, given the evidence at hand.
Now for the conjecture:
- She was a waitress. A $200 final paycheck probably means her hourly wage was low. Besides, pretty, young, unskilled girls often become waitresses. It’s one of the few ways to make good money without a degree of any kind.
- The restaurant wasn’t a chain. Chain stores have lawyers and procedures. They don’t withhold final paychecks.
- She invites drama into her life. When you work for a company that makes a habit of shady practices, like withholding final paychecks out of spite, you know it happens. It’s not a surprise. If you continue working there, you are just waiting in line for your turn to have problems.
- She wasn’t close to her family. In an emergency, $200 from Mom & Dad is nothing. In my mind, she only has one parent and isn’t close to that parent, but that’s purely invention.
- Her friends are in the same boat. Short-term planning, no reserve cash, no room to let a friend couch-surf for a couple of weeks.
- Next month, she’ll be having the same problems, but she’ll find someone else to blame. Her ex owes her money, or her roommate stole the last of her cash.
That’s my entirely unsupported guess of a young stranger’s life story. My opinion isn’t flattering, but how could it be, when $200 is enough to make the young woman panic?
Have you ever played this game?
Memorial Day
JUST A COMMON SOLDIER
(A Soldier Died Today)
by A. Lawrence Vaincourt
He was getting old and paunchy and his hair was falling fast,
And he sat around the Legion, telling stories of the past.
Of a war that he had fought in and the deeds that he had done,
In his exploits with his buddies; they were heroes, every one.
And tho’ sometimes, to his neighbors, his tales became a joke,
All his Legion buddies listened, for they knew whereof he spoke.
But we’ll hear his tales no longer for old Bill has passed away,
And the world’s a little poorer, for a soldier died today.
He will not be mourned by many, just his children and his wife,
For he lived an ordinary and quite uneventful life.
Held a job and raised a family, quietly going his own way,
And the world won’t note his passing, though a soldier died today.
When politicians leave this earth, their bodies lie in state,
While thousands note their passing and proclaim that they were great.
Papers tell their whole life stories, from the time that they were young,
But the passing of a soldier goes unnoticed and unsung.
Is the greatest contribution to the welfare of our land
A guy who breaks his promises and cons his fellow man?
Or the ordinary fellow who, in times of war and strife,
Goes off to serve his Country and offers up his life?
A politician’s stipend and the style in which he lives
Are sometimes disproportionate to the service that he gives.
While the ordinary soldier, who offered up his all,
Is paid off with a medal and perhaps, a pension small.
It’s so easy to forget them for it was so long ago,
That the old Bills of our Country went to battle, but we know
It was not the politicians, with their compromise and ploys,
Who won for us the freedom that our Country now enjoys.
Should you find yourself in danger, with your enemies at hand,
Would you want a politician with his ever-shifting stand?
Or would you prefer a soldier, who has sworn to defend
His home, his kin and Country and would fight until the end?
He was just a common soldier and his ranks are growing thin,
But his presence should remind us we may need his like again.
For when countries are in conflict, then we find the soldier’s part
Is to clean up all the troubles that the politicians start.
If we cannot do him honor while he’s here to hear the praise,
Then at least let’s give him homage at the ending of his days.
Perhaps just a simple headline in a paper that would say,
Our Country is in mourning, for a soldier died today.
