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The no-pants guide to spending, saving, and thriving in the real world.

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Regret

Life

There comes a time when it’s too late to tell people how you feel.

There will come a day when the person you mean to talk to won’t be there.  Don’t wait for that day.

“There’s always tomorrow” isn’t always true.

Optimized to Go, Part 1

Business, Finance

Last weekend, we held a garage sale at my mother-in-law’s house.   It was technically an estate sale, but we treated it exactly as a garage sale.

A week before we started, a friend’s mother came to buy all of the blankets and most of the dishes, pots, and non-sharp utensils so she could donate them all to a shelter she works with.   She took at least 3 dozen comforters and blankets away.

Even after that truckload, we started with two double rows of tables through the living room and dining room.   The tops of the tables were as absolutely full as we could get them, and the floor under the tables was also used for displaying merchandise.

Have you ever had to display 75 brand-new pairs of shoes in a minimal about of space?   They claimed about 16 feet of under-table space all by themselves.  Thankfully, the blankets weren’t there anymore.

We also had half of the driveway full of furniture, toys, and tools.

We had a lot of stuff.

Now, most people hold a sale to make some money.  Not us.  We held a sale to let other people pay us for the privilege of hauling away our crap.  As such, it was all priced to move.   The most expensive thing we sold was about $20, but I can’t remember what that was.   Most things went for somewhere between 25 cents and $1.

At those prices, we sold at least 2000 items.  That isn’t a typo.  We ended the day with $1325.   After taking out the initial seed cash, lunches we bought for the people helping us, and dinner we bought one night, we had a profit of $975.

At 25 cents per item.

We optimized to sell instead of optimizing for profit.   At the end of  a long summer of cleaning out a hoarding house, it all needed to go.

In the next part, I’ll explain exactly how we made it work.

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Twitter Weekly Updates for 2010-05-29

Misc

Link Roundup

Misc

In an effort to make sure that both of my readers can’t possibly miss the things I think are important, I’m going to start doing a weekly roundup of the best of the internet.   Judged solely, and arbitrarily, by me.

On topic:

These, naturally, are the posts that fit the theme of this site.

How To Check Your Federal IRS Tax Refund Status. When I checked a couple of days ago, they were about 2 weeks out.

TurboTax has screwed up the property tax refund form for Minnesota.  Thankfully, I haven’t filed this, yet, but I did verify the problem.

Where do you want to be in 5 years? Start taking those steps, now, or you will never get there.   Find something, no matter how small, and do it.

Deficit Neutrality doesn’t count, if a massive initial purchase is offset by future intentions to cut spending.

Off topic:

This is just some of the random crap I think is worth sharing.

If you’re going to argue on the internet, make sure you have your sources right. Primary sources are better than secondary.

Bring back dueling to ensure good manners.

Here’s a guide to saving water-damaged books.

I am a shameless geek and reformed DnD player, so this room was exciting to see.

How to Complain – The Squeaky Wheel Gets the Grease

Finance

A U.S. riverboat deploying napalm during the V...
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Have you ever been screwed by a company?  Have they sent you the wrong item, or an empty box, or left your order backordered for so long that you can’t even dispute it with your credit card company any more?

What can you do?

I know you’ve heard the phrase, “The squeaky wheel gets the grease.”  That means, he whines loudest, gets the most.  The thing is, you have to whine effectively, or you’ll just get round-filed.

Targeting Subsystems On

Who you complain to matters more than what you complain about.  The clerk at your local big-box retailer isn’t going to refund your online purchase.  You need to complain to someone who can make a decision to help you.   First, find the customer service email address.   Next, if you are complaining about a recurring service, find the retention department’s email address.  Finally, find the email address for absolutely everybody Vice-President or above for that company, including the board of directors.   Go to their website, find the email for some PR drone and figure out the format.  First.Last@Company.com or FirstInitial.LastName@Company.com or whatever.   Look up the company in Google Finance and translate everyone’s name into the email format.   You might not have the perfect list, but it should be close.

Target Locked On

Now that you know who you are about to blast, what are you going to say?   A few things to include are:

  • Your contact information.   If they can’t get back to you, they can’t make it up to you.
  • Details of the problem.  Include the date of purchase, date of delivery, and a detailed description of what actually went wrong.
  • Scanned copies of receipts.
  • Any names of anybody you’ve had to deal with, either in the original transaction or when the problem occurred, if you have the names.

Engage!

What to say, what to say?

  • Don’t be abusive.  It’s okay to be angry, and it’s okay to let them know your are angry, but swearing or threatening their lives will–at best–only get you ignored.  Worst case, threats are illegal and they can pass your email along to the police.
  • Stay brief.   It doesn’t matter that your daddy took you to Starbucks to use their free wi-fi when you were just three years old.   Don’t talk about that time the aliens abducted you or how sad you are that they never call like they promised they would.   Keep to the point.   “This is who I am.  This is what happened.  This is what I want you to do about it.”

Send that sucker out.   If you feeling particularly perturbed, send a CC to your state’s Attorney General and any possibly related regulatory agencies.   I tend to save this step for round 2.

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