- @Elle_CM Natalie's raid looked like it was filmed with a strobe light. Lame CGI in reply to Elle_CM #
- I want to get a toto portable bidet and a roomba. Combine them and I'll have outsourced some of the least tasteful parts of my day. #
- RT @freefrombroke: RT @moneybeagle: New Blog Post: Money Hacks Carnival #115 http://goo.gl/fb/AqhWf #
- TED.com: The neurons that shaped civilization. http://su.pr/2Qv4Ay #
- Last night, fell in the driveway: twisted ankle and skinned knee. Today, fell down the stairs: bruise makes sitting hurt. Bad morning. #
- RT @FrugalDad: And to moms, please be more selective about the creeps you let around your child. Takes a special guy to be a dad to another' #
- First Rule of Blogging: Don't let real life get in the way. Epic fail 2 Fridays in a row. But the garage sale is going well. #
Making the Sale: How to Alienate Your Customers
Have you ever walked into a store only to be instantly surrounded by salespeople trying to sell you whatever their corporate office has decided is the most important thing for them to sell this week?
I remember walking into a big blue electronics store to buy a TV. The beautiful corner-unit entertainment center that perfectly matches my living room will fit–at most–a 32″ screen. Unfortunately, any questions I asked were answered with an attempted upsell to a big screen. I don’t want a fancy TV. I don’t have room for it. It doesn’t fit my needs.
Why do the salespeople persist in strong-arming me into something I can’t use?
Later, I’ll be visiting a couple of potential customers. I know from talking to them that they are expecting a hard sell and a push to sign a contract today.
I don’t do that. I can’t do that.
My goal for these meetings is to find out what these people want, and–more important–what they need. How can I know what they need before I have a chance to sit down and ask them? Even bringing a proposal to the meeting would show that I cared less about them than I do about their checkbooks.
Here’s my checklist of items to bring:
- Notebook
- Pen
- Spare pen
- Business card
- My winning personality
That’s it.
I can accomplish more with “How can I help you succeed?” than I can with “You really need to buy this from me, today.”
If the high-pressure sales-weasels at the big blue electronics store had been taught that lesson, I may have gone home with a high-end (though smaller) TV, rather than going home to buy online.
Have you ever had a sales-weasel try to convince you that you want something you don’t need or need something you don’t want?
Requiescat In Pace
Today, I am sitting at a funeral. My oldest friend’s dad died on Sunday.
Mark had an amazing ability to make anyone feel like family, from the moment he met them. The day I introduced him to my wife, he taught her to throw a tomahawk, and she still talks about it, 10 years later.
I don’t have a post in me today.
Mark Wayne Dwire, 61, was accepted into his father’s arms surrounded by his family June 24th. Mark was born to Wyman
(Jack) and Donna (Hasbrouck) Dwire on March 25th, 1951 in Park Rapids, MN. Mark graduated from Walker/Hackensack High School in 1969. He was married to Sherry (Garbers) Dwire on July 31st, 1971. Mark was a business entrepreneur. He started as a logger when you could still make a living with a chainsaw and a tractor.
Mark was proceeded in death by his father, step father Robert Dwire and stepfather Patrick Harrington, his brother Kerwin Dwire.
Mark is survived by his wife Sherry, his mother Donna (Hasbrouck) Harrington, children Jesse, Jason, Terra Fine (Andrew), Jeremiah (Tanja), and Daughter-in-law Elizabeth. Mark loved his grandchildren Cameron, Emily, Madelyn, Lydia, Faith, Elaina and Ellery. He was fondly referred to as ‘Super Papa’. He is also survived by many siblings, nieces, nephews and cousins.
Comfort Zone
Even though some people disagree, I am an introvert.
Crowds, strangers, and activities I don’t understand are all things that make me uncomfortable.
A couple of weeks ago, my business partner forwarded an invitation to me. One of our clients invited us to his annual “Giant-Ass Poker Tournament.”
I haven’t played more than a hand or two of poker in more than 20 years. If you do the math, that’s junior high school or earlier. I’ve never played Texas Hold ‘Em at all. Thirty to forty people were expected to be there.
Crowds? Check.
Strangers? Check.
An activity I don’t understand? Check.
I was planning to blow it off. My partner could handle the social niceties, I could stay home and watch Dexter. Win/win.
Saturday, I got a text telling me that our client wants to talk business at the tournament.
Cue four letter words.
I tried to get out of it. I tried to play sick. My partner–also my best friend and designated extrovert–wouldn’t hear of it.
So I walk into this tournament full of people I don’t know. I was late. I thought that would make a good compromise. I’ll deal with the crowd, and ignore the activity I don’t understand.
First words out of the client’s mouth? “Jason! Great to see you, we just started, so let’s buy you in!”
Crap.
I sat out the first game, and talked the business that needed to be talked. Mission accomplished.
Half an hour into it, my friend sends me a text telling me to do a quick wiki search.
Teach myself to play poker using wikipedia while watching a $50 buy-in game played by experienced players? That’s effen nuts.
I knew the hands, I was already familiar with the bet/call/raise process in general. I was really just missing a few details and the mechanics of Hold ‘Em.
What the hell, it’s only $50.
I went out to the living room/bar area and pulled up wikipedia. After reading everything I could, plus a few terms that had never previously registered (A check isn’t what happens when you bet more than you have. Who knew?), I went back to the game and watched with a bit of understanding about what I was seeing.
When the second game started, I bought in and played until almost 2AM. I had a great time and went home $150 richer than I arrived.
Leaving your comfort zone is, by definition, uncomfortable. Sometimes, it’s downright painful. Without it, you can’t grow as a person. Find yourself someone who is willing to obnoxiously drag you into situations that push your limits. It really can be fun.
Net Worth Update
Welcome to the New Year. 2013 is the year we all get flying cars, right?
Here is my net worth update, along with the progress we made over the course of 2012.
As you can see, our net worth contracted by about $11,000. Part of that difference is due to selling our spare cars and–against my better judgement–taking payments with a lien on one of them. That is supposed to be paid off within a couple of months. If not, I’ll play repo man again.
The other part of the difference is in the final preparations for our rental property. The only things left to do are sanding and polishing the hardwood floors and cleaning the living room carpet. The final push to get to this point cost some money. All told, we’re nearly $30,000 into getting the house ready to rent. For the naysayers who think we should have sold it, we would have spent more getting it ready to sell.
Other than that, we’re not doing poorly. Our credit card is still being paid off every month and our mortgage is shrinking. If things continue to go well, we’ll have our truck paid off in a couple of months and the mortgage by mid summer.
Twinkies: A Failure of Unionization
Twinkies may survive nuclear warfare, but the iconic sweet treat ultimately couldn’t withstand the might of the unionized workforce. Faced with mounting losses and overwhelming debt, due in no small part to the relentless demands of the various unions representing the nearly 19,000 employees, Hostess Brands filed bankruptcy for the second time in January 2012 and ultimately requested permission to liquidate it’s assets in November of last year when a buyer failed to materialize. While many factors played a part in the demise of the maker of such all-American snacks as Ding Dongs and Ring Dings, as well as childhood favorite Wonderbread, there is no denying the fact that costs imposed by union contracts were a major factor in the shuttering of this once-beloved company.
While there is certainly plenty of blame to go around, the simple fact is that nearly 97 percent of the company’s unsecured claims were from employee pension funds, according to the Chapter 11 filing. How did those claims arise? Simply put, the skyrocketing pension expenses were caused by the unions continuing to push for overly generous retirement rewards despite overwhelming evidence that the company could never sustain those costs. True, the unions did agree to considerable concessions prior to and even following the first bankruptcy filing in 2004. However, that was only after union officials had pushed wages and other benefits into the stratosphere, even though Hostess has been struggling for years to remain competitive.
Certainly America’s changing eating habits, increased competition from such companies as McKee Foods, makers of Little Debbie snack cakes, and rising commodity costs all contributed to the ultimate demise of Twinkies. There is no doubt, though, that union contracts inhibited the company’s ability to adapt and make the necessary changes to remain profitable. Not only were employee costs out of control, ridiculous union rules made it nearly impossible for the company to make money. These are just a few of the rules that hampered Hostess’ management:
- Twinkies and Wonder Bread could not be delivered on the same truck.
- Drivers could only deliver one product, even if they did not have a load and a load of another product was waiting to go out.
- Drivers could only drive. They had to wait for loaders to fill their trucks.
- Likewise, loaders could only handle one product. Their contract prohibited a Twinkie loader from helping out if the Wonder Bread loaders were shorthanded.
Yes, management agreed to these terms, but often they were forced to do so in order to prevent a costly strike. In fact, it was a labor strike that lead to the decision to liquidate.
Unions are meant to protect workers from dangerous working conditions, overbearing management and unfair labor practices. Ensuring a living wage and decent benefits is another of their responsibilities. However, it is evident that in this case, the unions became as much an enemy of the Hostess employees as of the company’s management. As a result of their unwillingness to compromise and make wage and benefit concessions, almost 20,000 people no longer have a job that needs to be protected. In the end, the unions drove not only the company but themselves out of business.
Not to fear, however. Two private equity firms acquired Hostess’ assets last fall and are beginning to turn the company around. Production of Twinkies began again in June, and the gooey sponge cakes returned to store shelves on July 15. The workforce has been dramatically reduced and will not be unionized. In the end, probably the only winner in this battle is America’s sweet tooth.
