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How to Complain – The Squeaky Wheel Gets the Grease

Finance

A U.S. riverboat deploying napalm during the V...
Image via Wikipedia

Have you ever been screwed by a company?  Have they sent you the wrong item, or an empty box, or left your order backordered for so long that you can’t even dispute it with your credit card company any more?

What can you do?

I know you’ve heard the phrase, “The squeaky wheel gets the grease.”  That means, he whines loudest, gets the most.  The thing is, you have to whine effectively, or you’ll just get round-filed.

Targeting Subsystems On

Who you complain to matters more than what you complain about.  The clerk at your local big-box retailer isn’t going to refund your online purchase.  You need to complain to someone who can make a decision to help you.   First, find the customer service email address.   Next, if you are complaining about a recurring service, find the retention department’s email address.  Finally, find the email address for absolutely everybody Vice-President or above for that company, including the board of directors.   Go to their website, find the email for some PR drone and figure out the format.  First.Last@Company.com or FirstInitial.LastName@Company.com or whatever.   Look up the company in Google Finance and translate everyone’s name into the email format.   You might not have the perfect list, but it should be close.

Target Locked On

Now that you know who you are about to blast, what are you going to say?   A few things to include are:

  • Your contact information.   If they can’t get back to you, they can’t make it up to you.
  • Details of the problem.  Include the date of purchase, date of delivery, and a detailed description of what actually went wrong.
  • Scanned copies of receipts.
  • Any names of anybody you’ve had to deal with, either in the original transaction or when the problem occurred, if you have the names.

Engage!

What to say, what to say?

  • Don’t be abusive.  It’s okay to be angry, and it’s okay to let them know your are angry, but swearing or threatening their lives will–at best–only get you ignored.  Worst case, threats are illegal and they can pass your email along to the police.
  • Stay brief.   It doesn’t matter that your daddy took you to Starbucks to use their free wi-fi when you were just three years old.   Don’t talk about that time the aliens abducted you or how sad you are that they never call like they promised they would.   Keep to the point.   “This is who I am.  This is what happened.  This is what I want you to do about it.”

Send that sucker out.   If you feeling particularly perturbed, send a CC to your state’s Attorney General and any possibly related regulatory agencies.   I tend to save this step for round 2.

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How to Save Money On Anything

Finance

Haggling
Haggling (Photo credit: pritzkerphoto.com)

There is a little-known secret to saving money on almost anything.  If you want to know what it is, please send a case of beer and a self-addressed, stamped envelope to my house.

No takers?

In that case, I will share the secret that has been passed down from father to son since the Mesopotamians landed the Santa Maria at Plymouth Rock.

Ready?

The secret is to…ask.

That’s right, just suck it up and say “Pretty Please”.

How does it work?

In the easiest version, you call up one of the companies you pay regularly and you say “How can I save some money?”

Allow me to give you some examples.

How to save money on insurance

Call up your insurance company and ask, “How can I save some money with you?”  You may be offered a multi-line discount if you let them insure your home and your car or you might be told to raise your deductible.  If you have a $1000 emergency fund, you can afford a $500 deductible.   They may recommend that you drop some coverages that you don’t need or they may ask you some questions that will allow them to lower your rate.  For many years, I lived 2 miles from work and got a discount for the low mileage.

How to save money on utilities

When you call your electric company to ask the magic question, they may offer to conduct a home energy audit to determine where you home is leaking energy.  If they try to charge you for the audit, remind them how long you’ve been a customer in good standing.

Another option they may offer is to install a remotely-triggered switch on your air-conditioner.  Around here, that switch is good for a 15% discount off of my bill in the summer.

How to save money on your cell phone

If you are out of a contract or near the end of your contract you have leverage.  Look up the best comparable deal from another company.  Then, call your cell phone provider, ask to be transferred to the retention department, then ask them to convince you to stay.  They will.

If you aren’t near the end of your contract, you can still call and ask.  If that doesn’t work, watch the mail and any emails from the company.  If they change the terms of your contract, you can get out of it without paying a penalty.  If you get that opportunity, call and ask for the retention department.

How to save money on credit cards

I am assuming you have a credit card with a balance that gets carried from month to month.

Credit card companies are competitive.  Find a competing deal and call your company.  Ask them to beat the deal.  If the competitor is offering 9%, ask for 8%.  If they refuse, call up the competitor.  Tell them you will transfer your balance over if they will waive the transfer fee.    A surprising number of companies will be happy to do so.

Most bills can be reduced in some way.  All you have to do is ask.

Have you had any luck pointing the shrink ray at your bills?

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Sunday Roundup

Misc

Bugatti Veyron
Image via Wikipedia

I just realized that I screwed up on Friday’s post and accidentally scheduled it for July 31 instead of July 1.   Sorry about that.

I am pretty excited about tomorrow’s post.   I’m going to…well, that should wait for tomorrow.   It’ll be fun, though.

Best Posts

It’s a basic economic principle:  If you want to sell less of something, charge more for it.   That works for labor costs, too.  Raising the minimum wage, especially when there is a recession, will only cause less employment.

This is a neat business idea.   Sometimes, a small business wants a mailing address that isn’t the owner’s home address.

Foreign CDs seem tempting.  You can make a decent return in India.   Just make sure it’s a legit bank, instead of the “Cayman Island” banks that exist just to collect wire transfers from the US.

In a high-tax, high-regulation environment, the underground economy will thrive, every time.   Working for cash and no paperwork can be tempting.

Here’s a sample email to help you buy a car.

Carnivals I’ve Rocked and Guest Posts I’ve Rolled

Shattering Taboos was included in the Carnival of Personal Finance.

Thank you! If I missed anyone, please let me know.   I’ve been slacking off on carnival submissions lately.

Get More Out of Live Real, Now

There are so many ways you can read and interact with this site.

You can subscribe by RSS and get the posts in your favorite news reader.  I prefer Google Reader.

You can subscribe by email and get, not only the posts delivered to your inbox, but occasional giveaways and tidbits not available elsewhere.

You can ‘Like’ LRN on Facebook.   Facebook gets more use than Google.  It can’t hurt to see what you want where you want.

You can follow LRN on Twitter.   This comes with some nearly-instant interaction.

You can send me an email, telling me what you liked, what you didn’t like, or what you’d like to see more(or less) of.   I promise to reply to any email that isn’t purely spam.

Have a great week!

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Sunday Roundup: The Giant Marketing Fail

Misc

A mound of Girl Scout cookies. This mound cont...
Image via Wikipedia

When I was a kid, there were 44 cookies in a box of Thin Mints.   Now?  I’ve lost 16 cookies and that makes me sad.

When I was a kid, Girl Scouts went door-to-door selling cookies and freezing.  Now? Coworkers bring in the cookies to sell.

When I was a kid, there was a 6 week wait in between ordering cookies and eating them, creating a fantastic urge built on anticipation.  Now?  They are right there.

Girl Scout cookies have been an undeniable success as a fundraiser.   Entire generations have grown up waiting for that wonderful time of the year(February) when the little crack-hustlers come knocking on the door, trying to score some cash for their treats.

Remember the myth about drug dealers putting LSD on stickers and passing them out at elementary schools to hook children and make them addicts for life?  That was actually based on the true story of Girl Scouts and Samoas/Carmel Delites.   They came into our classrooms, plying their wares and hooked their classmates, a generation at a time.

Fast forward 20 years, and who are they marketing to?  The established addicts.   Now, it’s family, friends, and coworkers selling cookies, instead of the girls themselves addicting their classmates.    Who’s going to buy the cookies in 30 years?  Nobody.  The addicts are going to be falling out of the market and their replacements will be imaginary.  Really, who wants to buy half a box of cookies for $3.50 when the choice isn’t driven by nostalgia or addiction?

30 Day Project Update

This month, I am trying to do 100 perfect push-ups in a single set.  I’m recording each session in a spreadsheet.  I am currently up to 50 in a set and 145 in a session.

Weight Loss Update

I am on the Slow Carb Diet.   At the end of the month, I’ll see what the results were and decide if it’s worth continuing.   For those who don’t know, the Slow Carb Diet involves cutting out potatoes, rice, flour, sugar, and dairy in all their forms.   My meals consist of 40% proteins, 30% vegetables, and 30% legumes(beans or lentils).    There is no calorie counting, just some specific rules, accompanied by a timed supplement regimen and some timed exercises to manipulate my metabolism.   The supplements are NOT effedrin-based diet pills, or, in fact, uppers of any kind.  There is also a weekly cheat day, to cut the impulse to cheat and to avoid letting my body go into famine mode.

I’m measuring two metrics, my weight and the total inches of my waist , hips, biceps, and thighs.   Between the two, I should have an accurate assessment of my progress.

Weight: I have lost 36 pounds since January 2nd.   That’s 1 pound since last week.  I’m not surprised the rate of loss is down.  I’m doing a lot of push-ups, almost 1500 in the last week.

Total Inches: I have lost  21 inches in the same time frame, down 1.5 inches since last week.   Interesting tidbit:  I’ve lost 7 inches off of my waist since I went on the diet.

Best Posts

Have you ever used a credit card‘s concierge service?  Beats Google for some things.

Did you know that the TARP(Troubled Asset Relief Program/bank bailout administration) has its own armed police force?  Don’t defraud TARP, or a SWAT team could come knocking on down your door.

From now on, any story I read that doesn’t involve psychotic tree rats will lose a few points on the Jason Scale of Awesomeness.

LRN Timewarp

This is where I review the posts I wrote a year ago.  Did you miss them then?

I wrote a post about eliminating junk mail and spam phone calls.  I still smile when I think about the section on guerrilla warfare.

There’s also a timeless post on avoiding identity theft.

Carnivals I’ve Rocked and Guest Posts I’ve Rolled

Things to teach your kids about money was included in the Carnival of Personal Finance.

How to Deal with Debt While You’re Out of a Job was included in the Totally Money Carnival.

Thank you! If I missed anyone, please let me know.

Get More Out of Live Real, Now

There are so many ways you can read and interact with this site.

You can subscribe by RSS and get the posts in your favorite news reader.  I prefer Google Reader.

You can subscribe by email and get, not only the posts delivered to your inbox, but occasional giveaways and tidbits not available elsewhere.

You can ‘Like’ LRN on Facebook.   Facebook gets more use than Google.  It can’t hurt to see what you want where you want.

You can follow LRN on Twitter.   This comes with some nearly-instant interaction.

You can send me an email, telling me what you liked, what you didn’t like, or what you’d like to see more(or less) of.   I promise to reply to any email that isn’t purely spam.

Have a great week!

 

 

 

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Carnival Roundup and Life Update

Misc

The last few months have been insane for me.

  • I’ve been working 50+ hours per week at my day job, but we’ve hired more programmers, so that’s going to calm down.
  • I’ve been putting 30+ hours per week  into my side businesses.
  • Until two weeks ago, we had wrestling practice or meets 3-4 nights a week.
  • I’ve got so much going on, my insomnia is going nuts.  I wake up at 2AM with my mind racing, and fall back asleep between 4 and 5 every night.   I’ve got meds for that, but I have to take them by 9PM or I’m too drowsy in the morning.   Taking sleeping pills at 9 cuts into my side-hustle productivity.

If I’ve been out of touch, that’s why and I’m sorry.  I’ve been feeling a bit neglectful around here.   I am actively working to reduce my day-job hours to a reasonable 40-45 per week, without increasing the time spent on the other things in the list.  I need to spend more time with my family and friends and spend some more of the side-hustle time here.

Live Real, Now was included in following carnivals recently:

Yakezie Carnival – Easter Edition hosted by Roshawn Watson

Carnival of Personal Finance #356 hosted by Money Drain

Totally Money Carnival #62 hosted by Stupid Cents

Carnival of Tax #101 hosted by Don’t Mess with Taxes

Festival of Frugality #331 hosted by One Smart Dollar

Yakezie Carnival – Have Fun Edition hosted by Tackling Our Debt

Yakezie Carnival – April Fool’s Edition hosted by Passive Income to Retire

Yakezie Carnival – Severe Weather Edition hosted by Money Qanda

Carnival of Money Pros – Tax Rush Edition hosted by Novel Investor

Thanks for including my posts.

Get More Out of Live Real, Now

There are so many ways you can read and interact with this site.

You can subscribe by RSS and get the posts in your favorite news reader.  I prefer Google Reader.

You can subscribe by email and get, not only the posts delivered to your inbox, but occasional giveaways and tidbits not available elsewhere.

You can ‘Like’ LRN on Facebook.   Facebook gets more use than Google.  It can’t hurt to see what you want where you want.

You can follow LRN on Twitter.   This comes with some nearly-instant interaction.

You can send me an email, telling me what you liked, what you didn’t like, or what you’d like to see more(or less) of.   I promise to reply to any email that isn’t purely spam.

Have a great weekend!

You’re not alone: Help with Bankruptcy & Debt

Finance

Debt managementFrequently regarded as an indication of personal failure, bankruptcy is still today widely considered a highly sensitive topic. Many will even feel uneasy speaking about their debt problems with close relatives and friends. If you, too, are facing serious debt issues and are in need of help, rest assured you are not the only one afraid of sliding into bankruptcy. In fact, thousands of households in the UK are threateningly close to insolvency and most are experiencing the exact same feelings of shame and despair. This perfectly understandable reaction has, meanwhile, unfortunately overshadowed the fact that there are hands-on practical steps especially designed to help you resolve your debt situation.

There is a good reason why addressing the issue of bankruptcy has an urgent ring to it. Recent statistics indicate a steady rise of individual company insolvencies in the UK, particularly since the 1990s. According to the British Insolvency Service, the rate of bankruptcy on an individual level has risen from a total of 24,441 in 1997 to staggering 106,645 in 2007 in England and Wales. Alarmingly, the peak doesn’t seem to have been reached yet. As  respected online-service ‘This is Money’ reports, ‘record numbers of people were declared insolvent in England and Wales’ in 2010, further noting that ‘an all-time high of 135,089 people were declared insolvent in 2010—0.7% up on the total for 2009.’ As you can gather from these numbers, you are certainly not alone with your debt problems: Around 140,000 adults are facing bankruptcy as a direct consequence of mishandling their debt issues, which translates to 385 new cases per day. It has already been pointed out that ‘the number of victims will be enough to fill both the London 2012 Olympic stadium and the Emirates Stadium.’

So, if you’re facing bankruptcy, there’s no need to feel ashamed. By taking an active stance and addressing your debt issues, you may even be able to avert insolvency altogether. With years of experience and several distinctions to our credit, the Debt Advisory Line have established themselves as leading experts in the field of debt management. We’ve already helped thousands of individuals and households who thought bankruptcy was their only option. Settling debt issues is our forte – and you shouldn’t settle with anything less.

This post brought to you by Debt Advisory Line.

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